Massachusetts Public Library Trustees Handbook

This section is adapted and reproduced by permission of the American Library Association from "The Library Trustee: A Practical Guidebook," Virginia G. Young copyright 1995 by the American Library Association.

Natural differences of opinion arise in every human relationship, and those which occur between library boards and librarians can usually be solved by a moderate and understanding approach on both sides. It sometimes happens, however, that differences of opinion go beyond disagreement into dissension, and the working relationship is so severely ruptured that its continuation is not possible.

If the difficulty cannot be resolved by private conference with the librarian, usually undertaken by the chairperson at the request of the board, decisive official action must be taken by a full meeting of the board. It is only just to all concerned that the cause of disagreement and resulting board action be clearly stated. Remember to use the options outlined in the Open Meeting Law.

Sometimes it is felt that a librarian has demonstrated deficiencies in filling the post and that a more adequate replacement should be sought. Again, a private conference communicating the board's decision with courtesy and candor is recommended. Termination of an unsatisfactory connection need not embarrass the librarian's professional future elsewhere.

When dissatisfaction is felt by either side regarding policies, program, or administration of the library, it has been found that impartial consultant service is useful. Analysis of weaknesses and recommendations for strengthening the program can solve an unsettled situation in a constructive fashion. Trustees and directors can contact their regional library system and/or the Massachusetts Board of Library Commissioners for consulting services.

It should be constantly kept in mind that the board's first responsibility is toward the public, to provide adequate and satisfactory library service, and this obligation takes precedence over personalities, prejudices, and partisanship.