Emergency Assistance Checklist

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What should you do following an emergency, and access has been permitted into your library?

Consult your disaster plan.

  1. Contact the library's insurance agent.
  2. Assess the extent of the damage with the insurance agent unless you are given permission to proceed without the agent.
  3. Determine what action should be taken to recover the affected materials and what supplies are needed.
  4. Make a decision as to whether you feel you can handle the situation alone or whether you need outside assistance.
  5. If the amount of affected materials is not large,and the staff feels able to handle the salvage themselves, contact the nearest site listed below for recovery supplies (Rescubes and ReactPaks).
  6. Using the supplies, library staff should proceed according to the procedures outlined in their disaster preparedness plan, if there is one. Otherwise, seek advice from the designated regional or Board staff.
  7. Contact designated MBLC staff for telephone and/or on-site assistance.
  8. If MBLC assistance is not available, call the Northeast Document Conservation Center (NEDCC) at (978) 470-1010 (collect calls accepted) 24-hours-a-day for telephone and/or on-site assistance.

If the amount of damaged materials is substantial and beyond the capabilities of the library's staff, then designated MBLC or NEDCC staff can authorize a call to Polygon for packing, freezing, and drying the materials.

For Emergency Assistance call:

Massachusetts Board of Library Commissioners

(617) 725-1860 or (800) 952-7403 (in-state)

If not available, then contact:

Northeast Document Conservation Center at
(978) 470-1010 (collect calls accepted 24-hours-a-day).

Recovery Supplies are available at:

  • Memorial Hall Library, Andover (978) 623-8400
  • Boston Public Library (617) 536-5400
  • Maxwell Library, Bridgewater State University (508) 321-1392
  • Falmouth Public Library (508) 457-2555
  • Gallucci-Cirio Library, Fitchburg State University (978) 665-3194
  • Forbes Library, Northampton (413) 584-8550
  • Greenfield Public Library (413) 772-1544
  • Hamilton-Wenham Public Library (978) 468-5577
  • Nantucket Athenaeum (508) 228-1110
  • New Bedford Free Public Library (508) 991-6275
  • Berkshire Athenaeum, Pittsfield (413) 499-9480
  • Thomas Crane Public Library, Quincy (617) 376-1300
  • Springfield City Library (413) 263-6800
  • Wellesley Free Library (781) 235-1610
  • West Tisbury Free Public Library (508) 693-3366
  • Alden Library, Quinsigamond Community College (508) 854-4581 or (508) 854-4221

EMERGENCY CONTACTS AND PHONE NUMBERS

Service Company and/or Name of Contact Phone Number

Chief Administrator

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Building Supervisor

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Recovery Leader

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Recovery Team Members

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Security

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Fire Department

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Police or Sheriff

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Ambulance

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Civil Defense

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Insurance Company

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Freezer Company

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Freeze-dry Service

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Fire Recovery/Salvage

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Water Recovery/Salvage

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Microfilm Salvage

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Computer Records Salvage

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Computer Emergency

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Legal Advisor

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Electrician

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Plumber

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Carpenter

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Exterminator

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Fumigation Service

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Locksmith

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Utility Companies

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Architect or Builder

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Janitorial Service

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Glazier

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Photographer

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Other

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This Web site, and other programs of the Massachusetts Board of Library Commissioners, is funded in part with funds from the
Institute of Museum and Library Services, a federal agency that fosters innovation, leadership and a lifetime of learning.
Page last updated on 02/15/2013