Disaster/Emergency Assistance

Emergency!? Disaster !? What should I do?

Response Steps

  1. Consult your disaster plan.
  2. Contact the library's insurance agent.
  3. Ensure that you have been given permission to access the building by the fire and/or police department(s) for safety reasons [if applicable].
  4. Assess the extent of the damage with the insurance agent unless you are given permission to proceed without the agent.
  5. Determine what action should be taken to recover the affected materials and what supplies are needed.
  6. Make a decision as to whether you feel you can handle the situation alone or whether you need outside assistance.
  7. If the amount of affected materials is not large,and the staff feels able to handle the salvage themselves, contact the nearest site listed below for recovery supplies (Rescubes and ReactPaks).
  8. Using the supplies, library staff should proceed according to the procedures outlined in their disaster preparedness plan, if there is one. Otherwise, seek advice from the designated regional or Board staff.
  9. Contact designated MBLC staff for telephone and/or on-site assistance.
  10. If MBLC assistance is not available, call the Northeast Document Conservation Center (NEDCC) at (978) 470-1010 (collect calls accepted) 24-hours-a-day for telephone and/or on-site assistance.

If the amount of damaged materials is substantial and beyond the capabilities of the library's staff, then designated MBLC or NEDCC staff can authorize a call to Polygon for packing, freezing, and drying the materials.

For Emergency Assistance call:

Massachusetts Board of Library Commissioners

(617) 725-1860 or (800) 952-7403 (in-state)

If the above is not available then contact:

Northeast Document Conservation Center

(978) 470-1010 (collect calls accepted 24-hours-a-day).

Recovery Supplies are available at:

Memorial Hall Library, Andover (978) 623-8400
Boston Public Library (617) 536-5400
Maxwell Library, Bridgewater State College (508) 321-1392
Falmouth Public Library (508) 457-2555
Fitchburg Public Library (978) 829-1780
Greenfield Public Library (413) 772-1544
Hamilton-Wenham Public Library (978) 468-5577
Nantucket Athenaeum (508) 228-1110
New Bedford Free Public Library (508) 991-6275
Northampton, Forbes Library (413) 587-1011
Pittsfield, Berkshire Athenaeum (413) 499-9480
Quincy, Thomas Crane Public Library (617) 376-1300
Quinsigamond Community College, Alden Library Circulation Desk (508) 854-4581
Quinsigamond Community College Campus Police (508) 854-4221
Springfield City Library (413) 263-6800
Wellesley Free Library (781) 235-1610
West Tisbury Free Public Library (508) 693-3366
This Web site, and other programs of the Massachusetts Board of Library Commissioners, is funded in part with funds from the
Institute of Museum and Library Services, a federal agency that fosters innovation, leadership and a lifetime of learning.
Page last updated on 07/8/2014