Usage Statistics

Patron usage of electronic resources is one way to document their value, as well as identify where training and promotion is needed. All of the statewide electronic resource vendors can provide usage reports for each Massachusetts Library System (MLS) member library. Read on to learn more about receiving and using statistical data for your library.

Gale Cengage

A library staff member may request a single usage report or set up automated reporting by contacting Gale Technical Support:

Phone: 1-800-877-4253 (select option 4)
Email: gale.technicalsupport@cengage.com

It is best to review the types and formats of reports available to you prior to contacting the vendor. The Gale Usage Reporting Technical Document describes these reports.

An institution may prefer to learn how to run reports on their own. To do so, your designated library staff member must first register with Gale and receive a username and password for the reports module. Through the usage portal, library staff can run usage reports on demand and set up ongoing automatic receipt of reports.

Use the contact information above, or complete the Gale Usage Website Registration Form. You will need your institution's Gale Location ID (the last part of an institution's login URL) to complete the form, which can be found at Lookup My Gale Location ID.

Once the form is submitted, you will receive confirmation of your registration and an email with web portal access information.

Your staff may also wish to attend a Gale usage webinar or view one of their short on-demand training videos to get started.

ProQuest

For assistance with usage reports or to request a report for your library, contact ProQuest:

Phone: 1-800-521-0600 (ext. 72971)
Email: email.technicalsupport@proquest.com
Web Contact Form: ProQuest Support Center
(Select product and scroll down to ProQuest ETD Administrator. Next, select category Usage Reports, last on drop-down menu)

Library staff can run their own usage statistics for ProQuest licensed content through the ProQuest Administrator Module. A ProQuest password is required.

To learn more about the ProQuest Local Administrator Program, see the ProQuest Administrator Module User Guide (section 3, page 10 for usage reports).

ProQuest training webinars are also available. See classes for ProQuest Platform, Advanced Searching, and Introduction to ProQuest Platform.

Encyclopædia Britannica

Usage statistical reports are available from Encyclopædia Britannica on an on-demand basis. Reports may be run by authorized personnel in your institution with a registered username and password for the reports module.

From the reports login page, you will find login help, report help, and report definitions. You may choose to call, email, or use the contact form for assistance.  Under Issue Type, select Problem or Question from the menu.

Libraries may also request usage statistical reports by contacting Encyclopædia Britannica:

Phone: 1-800-621-3900, ext. 7160
Email: edsupport@eb.com

Usage Documents and Standards Organizations

This Web site, and other programs of the Massachusetts Board of Library Commissioners, is funded in part with funds from the
Institute of Museum and Library Services, a federal agency that fosters innovation, leadership and a lifetime of learning.
Page last updated on 06/30/2015