Usage Statistics

Patron usage of electronic resources is one way to document their value, as well as identify where training and promotion is needed. All of the statewide electronic resource vendors can provide usage reports for each Massachusetts Library System (MLS) member library. Read on to learn more about receiving and using statistical data for your library.

Gale Cengage

A library staff member may request a single usage report or set up automated reporting by contacting Gale Technical Support:

Phone: 1-800-877-4253 (select option 4)
Email: gale.technicalsupport@cengage.com

It is best to review the types and formats of reports available to you prior to contacting the vendor. The Gale Quick Start Guide: Running Reports describes the reports available to you.

An institution may prefer to learn how to run reports on their own. To do so, your designated library staff member must first register with Gale and be provided with a username and password for the reports module. Through the usage portal, library staff can run usage reports on demand and set up ongoing automatic receipt of reports.

Use the contact information above, or complete the Gale Usage Website Registration Form. An institution's Gale "Location ID" (the last part of an institution's login URL) is needed to complete the form and can be found at Lookup My Gale Location ID.

Clicking on the submit button sends the form directly to Gale. You will receive confirmation of your registration followed by an email with Web Portal access information.

Your staff may also wish to attend a Gale usage webinar or view one of their short on-demand training videos to get started.

See also:
Running Gale Usage Reports: Creating a Recurring Report
Running Gale Usage Reports: Creating a Report On-Demand

ProQuest

For assistance with usage reports or to request a report for your library, contact ProQuest:

Phone: 1-800-521-0600 (ext. 72971)
Email: email.technicalsupport@proquest.com
Web Contact Form: ProQuest Support Center
(select product "ProQuest ETD Administrator" and category "Usage Reports," last on drop-down menu)

Library staff can run their own usage statistics for ProQuest licensed content through the ProQuest Administrator Module. A password is required from ProQuest.

To learn more about the ProQuest Local Administrator Program, see the ProQuest Administrator Module User Guide (section 3, page 10 for usage reports).

ProQuest training webinars are also available.

Encyclopædia Britannica

Usage statistical reports are available from Encyclopædia Britannica on an on-demand basis. Reports may be run by authorized library/institution personnel in your library who first must first register and be given a username and password for the reports module.

From the reports login page, you will find login help, report help, and report definitions. A contact form for assistance is also provided under the Contact Us tab. When using the form, select "Statistics Help" from the "Type of Inquiry" drop-down menu.

Libraries may also request usage statistical reports by contacting Encyclopædia Britannica:

Phone: 1-800-621-3900, ext. 7160
Email: edsupport@eb.com

Usage Documents and Standards Organizations

This Web site, and other programs of the Massachusetts Board of Library Commissioners, is funded in part with funds from the
Institute of Museum and Library Services, a federal agency that fosters innovation, leadership and a lifetime of learning.
Page last updated on 01/23/2015