DATE: March 05, 2010
Violence Awareness Workshop Set for April
The Massachusetts Board of Library Commissioners is pleased to announce its spring workshop, "Violence Awareness in Libraries" at the Sargent Memorial Library in Boxborough on Saturday, April 24, 2010 from 9:00a.m. to 1:00p.m. This workshop is open to library staff and trustees. Coffee only will be provided. The workshop will begin promptly at 9:00A.M.
"Violence Awareness in Libraries" was developed to help library trustees and library staff members deal more capably with hostile situations, so they can reduce stress levels, create a safe environment for library users, and reduce the occurrences of crisis situations. Putting these skills into practice will help make a library safer for the public and the staff and it will enhance the reputation of the library in the community. This workshop will be presented by Dr. E. Wallace Coyle, President, E. Wallace Coyle Associates.
Violence Awareness in Libraries will focus on learning five skills:
1. Recognize warning signs that suggest potential violence in library customers.
2. Understand techniques for dealing with hostile situations.
3. What to look and listen for in working with the public.
4. What Not to do in defusing difficult situations in the library.
5. Understand verbal escalation skills.
To Register: Email : Maureen.Killoran@state.ma.us