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Access Services Assistant - Hayden, Massachusetts Institute of Technology Libraries (Cambridge)

Access Services Assistant – Hayden Library (LA II – R&L)

Under the direction of the Access Services Manager, assists in all circulation, reserves, and service desk operations; responsible for physical space management; and assisting patrons with use of equipment and systems provided by the Libraries. Participates in the pick-up, sorting, delivery, check-in & return of these materials between library units within the main and east campuses and the Storage Annex. 

Responsibilities include: 

Typical community support duties (40%): 

Providing in-person service regarding library services, collections, and equipment at a variety of service points. 
Responsible for the interpretation of policies and procedures to users, for providing information about access to collections and space, opening/closing the library and reporting facilities and safety incidents/issues. 
Help train staff and student employees in policies, procedures and technology, and contributes to the development of documentation and training materials. 
Participation in other department functions (60%): 

Participating in the pick-up, sorting, delivery, check-in & return of materials between library units within the main and east campuses and the Storage Annex - work requires transporting bins and boxes via book cart within the main campus group and via delivery van for locations outside the group. 
Participating in other activities such as book searching, shelving, collecting statistics, handling financial transactions, sorting & delivering library materials and identifying opportunities for service improvements. 
Performing some processing of materials and work with staff to resolve problems, correct errors and maintain the physical condition of collections. 
Participating in local and library-wide committees/teams/groups or projects and perform other duties as assigned. 




High school diploma or equivalent required. 
Minimum 6 months of direct/related experience that provides an understanding of library or service functions (post high school education can count toward experience). 
Experience with use of library catalogs, ability to use basic business software (e.g. MS Office, e mail, calendar), interest in mastering new software, systems and technology. 
Strong interpersonal and communication skills and proven commitment to delivering high quality customer service in a busy and diverse environment. 
Demonstrated initiative and flexibility for successfully adapting and working creatively in a dynamic environment. 
Ability to work and contribute both independently and as an integral part of a service team, to work collaboratively and to interact effectively with a diverse group of people. 
Strong organizational skills, including ability to manage competing priorities and meet deadlines.  Exemplary attendance and dependability a must. 
Ability to lift 40 lbs and push/pull loaded carts up to 150 lbs, move boxes, bend/squat/reach to shelve library materials, and have a tolerance for exposure to dust. 
A valid driver’s license, ability to operate a motor vehicle, and a good driving record. 
We expect the candidate to be stronger in some qualifications listed above than others; we are committed  to helping our future colleague expand their skills, as well as learning from their areas of strength 


 College degree or related coursework. 
 Experience in academic and/or research library. 
 Basic training or teaching experience. 
 Experience working with libraries’ specific software in use at MIT (e.g. Aleph, Alma, ILLiad and/or RAPID ILL). 
 Experience with compiling, managing, manipulating, and presenting data (e.g. excel, access, Tableau) 

Full/Part Time

Full Time



Salary Range

$19.25 - $32.90  / hour

Salary Notes

Dependent upon experience, Union parameters, and internal equity.

Closing Date


How to Apply

HOURS: 35 hours per week. Monday-Friday 9 am - 5 pm; hours may change based on business needs  and MIT's academic calendar. 

HOURLY RATE AND BENEFITS: This job is a Pay Grade 4 with the following hourly range (min-mid max): 

   19.25/hr  - 26.08/hr  - 32.90/hr

Actual based on qualifications and experience. MIT offers excellent benefits including a choice of health  plans, a dental plan, tuition assistance and fully subsidized MBTA passes for local bus and subway service. The MIT Libraries affords a flexible and collegial working environment and provides opportunities for training and skill development. 

This is a union position. Employees working in this position are covered by the collective bargaining  agreement between the MIT Libraries and American Federation of State, County and Municipal Employees Council 93. Provisions related to wages, benefits and other terms of employment are  contained in the agreement. Any questions regarding the agreement should be directed to 

APPLICATION PROCESS: Apply online at: applications must include cover letter and resume. Priority will be given to applications received before September 29th, 2022; position open until filled.  


The MIT Libraries support teaching, learning, and research across the Institute, with millions of resources, deep expertise, and five campus locations where our community consumes and creates knowledge. Our organization is on an exciting journey of transformation, pursuing a digital-first model for research libraries and prioritizing an open scholarship agenda. We aim to exercise bold leadership in defining a model for research libraries in the future, with innovative spaces like the newly renovated Hayden Library and a  focus on supporting data-intensive and computational research and learning.  

We strive to do great things, powering the MIT community to solve complex problems in the service of  humankind, and each member of our 146-person staff has a role to play in pursuing that vision. We’re  constantly adapting to the rhythms of a changing world, and we welcome candidates who can help us do  that in thoughtful and strategic ways that center our mission and values. 

MIT Libraries is an environment that welcomes any body, any mind — including all genders — and  particularly encourages applications from underrepresented minorities, women, disabled applicants, and  veterans. Professionals who enthusiastically embrace the empathy, courage, self-reflection, and respect of  a multicultural, diverse, and inclusive workplace and who strive to incorporate those values in their work  and interactions are encouraged to apply. 

VISA SPONSORSHIP: MIT sponsors visas only for certain academic and research positions. MIT does  not sponsor the following individuals for employment-based visas or for exchange visitor visas: students;  technical, administrative, library, or support staff members; individuals with inadequate funding, insurance,  or credentials; or those whose particular visa history precludes sponsorship.


2022-09-22 |  Quick link to this job