Public Library Mobile Hotspot Lending Program

The Massachusetts Board of Library Commissioners has distributed over 3000 hotspots to approximately 220 public libraries for loan to library users.

MBLC  has providing the hotspot devices and will cover the cost of the internet service / data plan through the end of September 2022. Libraries may elect to take over the ongoing costs when funding ends.

See which libraries are circulating hotspots

Winding Down the Program

MBLC support for hotspots ends October 1, 2022. We have developed a quick winding-down the program guide to help libraries either transition to a locally supported program, or close things up cleanly. 

Winding Down Guide

Borrower Policy / Agreement Template

We have simplified the borrower policy template and made it more readable.

Borrower Policy Template

The older template, which has more discussion, can be found here.

Promotion – Print Publications and Social Media

Let your library users know about the hotspots. The MBLC Awarehouse has posters and social media graphics that you can use and reuse. Contact our outreach coordinator, Matt Perry, if you have questions or specific requests.

Managing Hotspots with Dashboards

Libraries can manage their hotspots via email and phone messages to T-Mobile using the contact information below.

For more direct control, two dashboards are available:

The T-Mobile Portal manages the hotspot's cellular line serviceT-Mobile can help with disabling content filtering and suspend an overdue hotspot.

The Pintrac MDM (Mobile Device Management) Portal manages the hotspot equipment itself by updating the configuration loaded on the device.  Pintrac can manage the network name and password,  and also suspend or restore an overdue hotspot.

See the Cheat Sheet for more details.

T-Mobile

The MBLC T-Mobile Billing Account Number (BAN) is: 973977587

Portal Login

Portal Registration

Device Troubleshooting : 844-341-4834 (staff and patrons)

Replace lost/stolen/broken equipment :  (Megan Stafford, T-Mobile Government Dedicated Expert) : 423-604-3219

T-Mobile Coverage Map

Portal Assistance (portal itself not working): 800-307-0340

Pintrac MDM

Portal Login

Portal Registration

Support : Email Web 
   Phone: Jennifer Schwartz
   619-301-6365


Funded through the Institute of Museum and Library Services (IMLS) from the American Rescue Plan Act (ARPA), the hotspot lending program focuses on IMLS' primary goal for these funds, digital inclusion.

Mailing List : t-mobile-hotspots@mblc.state.ma.us

Participating library staff can sign up for our mailing list.

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Archive of Messages

For More Information

Hotspot Program Questions:
answers@mblc.state.ma.us

Paul Kissman, Library Information Systems Specialist
617-725-1860 x238
857-488-6845 (Mobile)
paul.kissman@mass.gov

Hotspot Promotional Materials:

Matthew S. Perry, Communications Specialist
617-725-1860 x240
857-488-7004 (Mobile)
matthew.s.perry@mass.gov

Registration, Login, and Support Contacts:

T-Mobile (MS Word)

Pintrac MDM (PDF)