Emergency Help

Is your library in an emergency? Follow these steps, or contact us right away.

  1. Consult your disaster plan.
  2. Contact the library's insurance agent.
  3. Ensure that you have been given permission to access the building by the fire and/or police department(s) for safety reasons [if applicable].
  4. Assess the extent of the damage with the insurance agent unless you are given permission to proceed without the agent. If so, document all actions taken.
  5. Determine what action should be taken to recover the affected materials and what supplies are needed.
  6. Make a decision as to whether you feel you can handle the situation alone or whether you need outside assistance.
  7. If the amount of affected materials is not large, and the staff feels able to handle the salvage themselves, contact the nearest site listed below for recovery supplies (Rescubes and ReactPaks).
  8. Using the supplies, institutional staff should proceed according to the procedures outlined in their disaster preparedness plan, if there is one. Otherwise, seek advice from the designated Board staff.
  9. Contact the MBLC for telephone and/or on-site assistance.
  10. If MBLC assistance is not available, call the Northeast Document Conservation Center (NEDCC) at 855-245-8303 (24 hours a day) for telephone and/or on-site assistance.

If the amount of damaged materials is substantial and beyond the capabilities of the library's staff, designated MBLC or NEDCC staff can authorize a call to the contracted recovery vendor for packing, freezing, and drying the materials.

Library Emergency Checklist (PDF)

Storage Sites for Recovery Supplies

Memorial Hall Library, Andover (978) 623-8400
Boston Public Library (617) 536-5400
Maxwell Library, Bridgewater State University (508) 321-1392
Falmouth Public Library (508) 457-2556
Fitchburg Public Library (978) 829-1780
Greenfield Public Library (413) 772-1544
Hamilton-Wenham Public Library (978) 468-5577
Nantucket Athenaeum (508) 228-1110
New Bedford Free Public Library (508) 991-6275
Forbes Library, Northampton (413) 584-8550
Berkshire Athenaeum, Pittsfield (413) 499-9484
Thomas Crane Public Library, Quincy (617) 376-1300
Quinsigamond Community College, Alden Library, Circulation Desk (508) 854-4581
Quinsigamond Community College, Campus Police (508) 854-4221
Springfield City Library (413) 263-6828
Wellesley Free Library (781) 235-1610
West Tisbury Free Public Library (508) 693-3366

For More Information

Gregor Trinkaus-Randall, Preservation Specialist
617-725-1860, x236
(in Massachusetts) 800-953-7403, x236
gregor.trinkaus-randall@state.ma.us