Job Details

Member Services Librarian, SAILS (Lakeville)

The Member Services Librarian works to support member library use of SAILS systems in the areas of circulation, collection development, acquisitions, serials, and communications. The team-oriented and customer-friendly individual in this position will respond quickly and accurately to requests from member libraries, troubleshoot problems, and maintain documentation. This position will also train library and school staff in the use of these SAILS systems. 

ESSENTIAL JOB FUNCTIONS

- Provide quality and prompt customer service to SAILS member libraries by providing assistance, answering questions, and consulting on settings via email, phone and on-site visits.
- Build and maintain a thorough knowledge of circulation, reports, statistics, and acquisitions/Serials in Symphony; patron discovery products; MobileStaff; and other services used by SAILS.
- Help in the development and presentation of training to member library staff.
- Administer Google Workspace and the SAILS staff and patron websites.
- Provide communication to library staff and the public through social media and appropriate marketing tools.
- Create, update and organize documentation and training materials due to software upgrades, the addition of new features, or changes in policies and procedures.
- Use creativity and independent judgment to troubleshoot problems / find solutions for member libraries. Refer problems to vendors when appropriate.
- Represent SAILS at meetings and conferences.
- Keep abreast of local/national standards, emerging technologies, and trends through reading, webinars, trainings, conference attendance, etc.
- Perform special projects and other duties as required.

Qualifications

Required:
- MLS from an ALA accredited program or current enrollment.
- Prior professional experience working in an academic, public, or school library or a library support organization using current integrated library system software.
- Strong service orientation and the ability to work in a collegial manner with co-workers.
- Proven ability to work as a member of a team.
- Ability to communicate effectively with library staff members with varying technology skills and experience.
- Proven written and oral communication skills and a strong public service philosophy.
- Ability to write well-organized, user-friendly, easy-to-follow documentation and instructional materials.
- Ability to be self-motivated, to exercise initiative and independent judgment, to solve problems with minimal assistance, and to prioritize tasks in a busy support environment.
- Strong attention to detail.
- Strong analytical, organizational, and planning skills.
- Flexibility in a rapidly changing automated environment.
- Comfortable with Windows, Microsoft Office, Google Workspace, and WordPress (or similar CMS).
- Valid driver’s license.
Preferred:
- Experience performing circulation or acquisitions services in an academic, public or school library.
- Experience teaching or training.
- Experience with SirsiDynix Symphony Workflows.
- Experience providing end-user support.
- Experience working with relational databases.
- Experience with manipulating data in Excel, Google sheets or other spreadsheet software.

Full/Part Time

Full Time

Education

MLS/Masters

Salary Range

$52,000.00 - $70,000.00  / year

Salary Notes

Attractive benefits package.

Closing Date

4/26/2024

How to Apply

Please fill out our online application

Posted

2024-04-06 |  Quick link to this job