Tag: massachusetts libraries

MBLC Service Update – April 30, 2025

📄 MBLC Service Update – April 2025 (PDF)Download

🕙 MBLC Monthly Board Meeting on May 1st (Remote)

Contact: Rachel Masse

The regular monthly board meeting of the Massachusetts Board of Library Commissioners is scheduled for 10AM on Thursday, May 1st, 2025.  This meeting is fully remote.

📰 House Ways and Means Level Funds Libraries

Contact: Celeste Bruno

On Wednesday, April 16, 2025, the Massachusetts House of Representatives Ways and Means Committee released their proposal for the FY2026 budget. Except for slight differences in the Massachusetts Board of Library Commissioners’ (MBLC) agency line (7000-9101) and Technology and Resource Sharing (7000-9506), the House proposal funds all MBLC budget lines at FY2025 levels which aligns with the Governor’s budget released in January. The full budget chart is available on the MBLC website. To read more about FY2026 level funding for libraries in Massachusetts, visit the MBLC website.

📰 Melrose Celebrates its New Library

Contact: Celeste Bruno

On April 15, 2025, Melrose residents were joined by state and local officials to celebrate the grand opening of the new Melrose Public Library. “The construction of any library, no matter the size, affirms the principles and freedoms we stand on,” said Commissioner Jessica Vilas Novas from the Massachusetts Board of Library Commissioners (MBLC). The project was partially funded with a $8 million grant through the MBLC’s Massachusetts Public Library Construction Program (MPLCP). To read more about Melrose’s new library, visit the MBLC website.

📰 Federal Uncertainty Causes Cuts 

Contact: Celeste Bruno

In the wake of President Trump’s Executive Order 14238 that targeted the Institute of Museum and Library Services (IMLS) and the notice that the entire IMLS staff was put on administrative leave on March 31, the Massachusetts Board of Library Commissioners (MBLC) announced cuts to library services and grants at its monthly board meeting. To read more about cuts due to federal funding uncertainty, visit the MBLC website.

🏛️ Sharon Public Library Ribbon Cutting Ceremony 

Monday, May 19 at 2P – More Information

A grand opening celebration will be held a tthe new Sharon Public Library at 1 School Street at 2PM on Monday, May 19. The event will include a ribbon cutting ceremony, a tour of the new library, mural unveiling in vesituble and the mural artist will speak in the new Community Room. Parking will be available at the library and at the High Street lot.  To learn more about the Sharon Public Library project, visit the Town of Sharon’s website. 

🗣️ ESOL Roundtable Discussion (Online) 

Contact: Ally Dowds

Wednesday, April 30 at 1PM – Registration & Zoom Link

Connect with literacy coordinators and library staff to exchange ideas, collaborate on projects, and build a supportive community. Whether you’re an experienced educator, a new ESOL coordinator, or a librarian developing services and collections, this roundtable provides a forum to come together for meaningful discussion and resource sharing. Bring your questions, challenges, and successes! 

🗨️ Preservation Office Hours Pop Up (Online)

Contact: Jess Colati

Friday, May 2 at 10AM – More Information & Zoom Link

Open to all interested in ensuring safe and stable storage and improving collection management for your library or organization’s preservation projects.  Connect with the MBLC’s Preservation Specialist, Jess Colati and colleagues around the Commonwealth that work to advance the protection of cultural collections during monthly office hours.  Sessions and chats are not recorded or saved. 

🧊 Libraries as Cooling Centers: Every Library Can Be One! Presented by the Northeast Summit for Climate Adaptation for Library Facilities (Online) 

Contact: Andrea Bono-Bunker

Tuesday, May 6 at 1PM – Registration & More Information

The Northeast Summit on Climate Adaptation for Library Facilities is pleased to announce this last webinar for the 2024-2025 season. The session will begin with a brief overview of what the term cooling center means. You may be surprised to find that your library is one, even if you weren’t using that term! There will also be a keynote speaker, Jared Ulmer, from the Vermont Department of Health and a panel discussion.  This event is part of the Northeast Summit on Climate Adaptation for Library Facilities, a collaboration of the State Libraries from Maine to Maryland. This webinar was planned by the Rhode Island Office of Library & Information Services and the Vermont Department of Libraries. 

🗨️ Preservation Office Hours (Online) 

Contact: Jess Colati

Tuesday, May 6 at 10AM – More Information & Zoom Link

Tuesday, May 20 at 10AM – More Information & Zoom Link

Open to all interested in ensuring safe and stable storage and improving collection management for your library or organization’s preservation projects.  Connect with the MBLC’s Preservation Specialist, Jess Colati and colleagues around the Commonwealth that work to advance the protection of cultural collections during monthly office hours.  Sessions and chats are not recorded or saved. 

📅 Rapid Response Federal Layoff Information Sessions, Presented by the MassHire Rapid Response Team (Online) 

Contact: Ally Dowds

Tuesdays, May 6, 13, 20 & 27 at 12PM – Registration & More Information

MassHire is hosting a series of Federal Layoff Information Sessions to provide statewide, early intervention re-employment services to employees affected by layoffs and closings. Topics covered will include unemployment insurance eligibility, MassHire Career Center services and more.   View or download the flyer to share information about these sessions and to register to attend.  The MBLC will partner with MassHire in the near future to bring these sessions in person across the state. More information to come! 

️➡️ Get to Know Your Government: The Massachusetts Office on Disability (Online) 

Contact: Ally Dowds

Wednesday, May 7 at 2PM – Registration & Zoom Link

Join us for a conversation and Q&A with the Massachusetts Office on Disability (MOD) to learn more about this state agency, the guidance and support it provides to disability-related civil rights and architectural access, and a space to share feedback on how MOD can better serve both library staff and patrons. Registration is required.

🤝 So You Want to Be a Library Trustee? (Online) 

Contact: Al Hayden

Wednesday, May 7 at 7PM – More Information & Zoom Link

Do you want to do more to advocate on behalf of your local public library? Are you considering running to be a Library Trustee? Join us to learn more about what your library does for your community, the role of a Library Trustee, what responsibilities you’ll encounter should you become a successful candidate.  This program is a basic primer designed for people who are considering becoming a Library Trustee in their community, though new Trustees may find valuable information and are welcome to attend as well. 

🖥️ State Aid Waiver Overview (Online)  

Contact: Cate Merlin

Thursday, May 8 at 2PM – More Information & Zoom Link

As the FY26 budget cycle continues, learn about the process (and paperwork) required to apply for a waiver of the MAR, so you and your municipalities can be prepared. 


🤝 Library Advisory Office Hours (Online) 

Contact: Al Hayden

Monday, May 12 at 9AM – More Information & Zoom Link

Monday, May 26 at 2PM – More Information & Zoom Link

Open to all Directors, Trustees, Library Friends, and Foundation Members. They are designed to be an open-ended, safe space for questions and interaction among participants. Sessions will NOT be recorded, and chats will NOT be saved. Registration is not required; stop by anytime during the hour!  

📈 Census Data for Libraries – Data on a Deadline (Online)

Contact: Al Hayden

Tuesday, May 13 at 2PM – More Information & Zoom Link

In this session we will explore census.gov and learn where to find and how to use a variety of data access tools that can quickly provide a snapshot of your community or state. Through short live demos you will gain insights about tools and resources such as QuickFacts, data.census.gov, Narrative Profiles, OnTheMap, Interactive Maps and more.  Attendance at the previous two sessions is not required to join this session. All registrants will receive a Zoom link for the webinar the day before the event. 

🖥️ B& T Connect Training (Online) 

Contact: Cate Merlin

Tuesday, May 13 at 2PM – More Information & Zoom Link

B&T Connect is the data analysis and visualization counterpoint to B&T Collect. This training will walk you through the basics of creating and viewing data and charts using years of your library data (and data from all MA libraries), so you can better advocate for your libraries and communities.   

💬 State Aid Office Hours (Online)  

Contact: Cate Merlin

Wednesday, May 14 at 9AM – More Information & Zoom Link 

Wednesday, May 28 at 2PM – More Information & Zoom Link 

Join Cate Merlin, Head of State Programs, and your fellow Library Directors, Trustees, and others seeking advice and answers as we embark upon the FY2026 budget season. Make sure your next budget, materials spending, and hours open fully meet State Aid requirements, and share ideas for budget strategies with others- registration is not required, and session and chats will not be recorded or saved.    

📞️ Massachusetts Behavioral Health Helpline 

Contact: Ally Dowds

MBLC has partnered with the Department of Mental Health to help libraries serve their communities with the Massachusetts Behavioral Health Helpline, a statewide service that connects individuals directly to clinical help, when and where it is needed. 

  • Free, confidential, and no health insurance is required. 
  • Real-time interpretation in 200+ languages. 
  • Deaf or hard of hearing? Contact MassRelay at 711 or use your video relay or caption provider of choice. 

📆 Save the Date! *June 18* Introduction to the Statewide Patron Portal (Online) 

Contact: Jaccavrie McNeely

Wednesday, June 18 at 11A – More Information & Registration

Wednesday, June 18 at 2P – More Information & Registration

Join us on June 18th for an introduction to the Statewide Patron Portal at libraries.state.ma.us!  This walkthrough and information session will introduce our revamped site, including the Library of Things search and the statewide events calendar.  We’ll also discuss tagging events and updating your library’s information.  Register for the 11 am morning session or the 2 pm afternoon session. 


📜 MA250: Reading the Revolution–*LAST CALL* for your suggestions! 

Contact: Courtney Andree (MCB), June Thammasnong

📋 MA250 Reading the Revolution Suggestions Form

🧰MA250 Reading the Revolution Toolkit

Reading the Revolution is a collaborative, statewide reading list to celebrate the 250th anniversary of American Independence. The Massachusetts Center of the Book and the MBLC invite you to share your suggestions for book titles, articles and online resources of untold and unsung histories in Massachusetts from the past 250 years. This is in partnership with Massachusetts250, a two-year campaign organized by the Massachusetts Office of Travel & Tourism to celebrate the 250th anniversary of the American Revolution. 

Please send us your ideas and suggestions for “revolutionary” books, journal articles and online resources that you’d like us to consider!

🕙 MBLC Monthly Board Meeting on June 5th (Hybrid) 

Contact: Rachel Masse

The regular monthly board meeting of the Massachusetts Board of Library Commissioners is scheduled for 10AM on Thursday, June 5th, 2025, at the MBLC Office, 90 Canal Street, Boston.

McCauley wins 2026-2027 ALA presidency

PRESS RELEASE from the American Library Association | April 7, 2025

CHICAGO — Maria McCauley, Director of Libraries, Cambridge Public Library, Cambridge, Massachusetts, has been elected 2025-2026 president-elect of the American Library Association (ALA).

McCauley received 5,483 votes, while her opponent, Lindsay Cronk, Dean of Libraries, Tulane University, New Orleans, received 2,665 votes.

Upon learning the outcome of the election, McCauley said, “I am honored to be elected President of the American Library Association for 2026-27 and grateful to everyone who voted. I look forward to working with library workers and advocates across every type of library in the United States and internationally.

We can support, inspire, and learn from each other as we seek to improve the excellent library services that we provide for our communities. We will also continue to advocate for and celebrate the power of libraries to transform lives. I thank the Nominating Committee, supporters, and volunteers, as well as running mate, Lindsay Cronk, and former running mate, Dr. Andrea Jamison, for inspiring me along the way.”

McCauley, who was a Spectrum Scholar, is a current member of Core: Leadership, Infrastructure, Futures; the Public Library Association; and the Association of College and Research Libraries. She is also a current member of the Rainbow Round Table, Sustainability Round Table, Intellectual Freedom Round Table, and the International Relations Round Table. She is also a member of the Asian Pacific American Librarians Association, Chinese American Librarians Association, Black Caucus of ALA, REFORMA: The National Association to Promote Library & Information Services to Latinos and the Spanish-speaking, and the American Indian Library Association, and the Freedom to Read Foundation. She is also a member of the Massachusetts Library Association and the New England Library Association.

She has held several leadership positions, including At-Large Councilor, ALA Council, Executive Board member, and Fiscal and Audit Committee. She also was PLA president (2022-23) and a PLA board member.

McCauley holds a Doctor of Philosophy, Managerial Leadership in the Information Professions, Simmons University; an MLIS from University of Pittsburgh; a BA in Theater from Ohio Wesleyan University; Leadership Certificate Program, Northeastern University; Library Leadership for New Managers Program, Association of Research Libraries (ARL).

About the American Library Association

The American Library Association (ALA) is the only non-partisan, nonprofit organization dedicated entirely to America’s libraries and library professionals. For almost 150 years, ALA has provided resources to inspire library and information professionals to transform their communities through essential programs and services. The ALA serves academic, public, school, government, and special libraries, advocating for the profession and the library’s role in enhancing learning and ensuring access to information for all. For more information, visit www.ala.org.

Requests for Reconsideration 

If you are already looking over your collection development policies based on our last blog post, here is the other, crucial side of your collection development policy: offering a space for patrons to express their concern about library materials, or a Request for Reconsideration. 

You may have noticed how much the word “professional” was used in the last post. That is because, while librarians are trained professionals, they are often not recognized as such. It’s not common knowledge that to be a professional Librarian, someone needs to hold a Master’s in Library and Information Science (MLIS). Because we deal so frequently at the intersection of information and people, the rights upheld by the First Amendment come into play more often than many people would expect and it’s essential that the professional, non-partisan nature of librarianship should be emphasized.  

What is a Request for Reconsideration? 

When it is presented in good faith, a Request for Reconsideration (RfR) opens discourse between the library and its community and can create a better understanding between both parties. It’s important for the public to understand, however, that RfRs take extensive time and effort which ends up costing the library and the municipality’s taxpayer dollars – time, effort and taxpayer dollars that are taken away from doing another part of library work for your community. To allow professional librarians to continue to be good stewards of taxpayer dollars and to understand the basis of a good faith request, requests for reconsideration should require the patron to fully consider their objection and put it in their own words. When putting together a standard RfR form to accompany your collection development policy, consider beginning with a basic template (you can find an example here) and then adding the following requirements to the process in order to protect the time and efforts of library staff and encourage good faith challenges: 

  • A signature that acknowledges both receipt and understanding of the collection development policy, including the review process 
  • A notice that challenged materials will NOT be removed, relocated, or restricted from any collection while under consideration 
  • The length of time before a specific title (item, material, etc.) may be challenged again once a decision has been made (for example: once a determination has been made a title cannot be challenged again for 2 years, including new editions that may come out) 
  • Notice that only an official reconsideration form will activate a reconsideration procedure. * Phone calls, rumors, voiced concerns, emails, social media comments, etc. are not sufficient to initiate a reconsideration process, though it is important for the library to keep track of these “informal” complaints. Anyone bringing a concern to the library may (and should) be given an official reconsideration form. 
  • Notice that an official reconsideration form must be filled out in its entirety. Incomplete, anonymous, or otherwise partially completed forms will not be sufficient to activate the process 
  • Notice that form(s) must be filled out in the challenger’s own words; copied and pasted text from other sources (websites, social media, etc.) invalidate the personal nature of the concern and may not be considered 
  • A statement requiring that the person raising a concern be a member of the community (ex. resident, cardholder, etc.). For example: “In striving to be good stewards of taxpayer dollars, challenges brought by those outside the library’s community may not be considered” 
  • A request that the patron suggests alternative material that is of equal literary quality, can provide similar information, and convey as valuable a picture and perspective of the subject as the item they are requesting be removed 
  • A description of the appeals process should the patron disagree with the library’s initial response to the reconsideration request 
  • Ideally (depending upon library staffing levels), the process should consist of a review by a committee of professional staff appointed by the director 
  • 1st appeal of the committee decision should be to the Library Director 
  • 2nd (and final) appeal lies with the Library Board of Trustees who will conduct a challenge hearing and render their binding decision at the following Board meeting.  

Handling challenges to library materials 

Should a patron want to challenge library materials, they should be made aware of what to expect on the library’s part as well. Describing the process that a request for reconsideration will go through provides the community with transparency and accountability on behalf of the library.  

  • The Library should strive for a review timeline that is reasonable based on staffing conditions, ** but should also be timely in relation to a filed complaint. Two weeks to 1 month for a full, formal review from the filing of the initial complaint to providing the complainant with a decision is generally reasonable. Unless a severe staff shortage prevents the process from moving forward, all efforts should be made to keep the review process moving along swiftly.  
  • The Library should consider the item in question in its entirety, not taking passages, excerpts, clips, or descriptions out of context 
  • The Library should review all parts of the purchasing process and review the decision to make the purchase in the context of the collection development policy 
  • The Library should remain as objective as possible. Should the challenged item not meet the selection criteria, the library must be willing to acknowledge that the item is unsuitable for the library collection and withdraw the item.  
  • Whenever possible, the person who made the initial selection to purchase the item should not be on the appointed committee to review an item when it is challenged.   

Additional considerations you may want to make in regard to a reconsideration process:  

  • Require this process for challenges not just to selected materials, but to displays and programming as well. Displays and programs are also library services that are thoughtfully curated by professionals and are subject to internal guidelines and policies. You can include programming and displays in your collection development policy or have a separate policy on the curation and selection of display materials and programs. All complainants should receive a copy of the relevant polic(ies) to review, so make sure you are covered with what they may be objecting to.  
  • Keep frontline staff interactions at a minimum. Challenges are often highly charged exchanges, even when conducted civilly. This puts a stress on anyone receiving the complaint. Train frontline staff (use scripts if you can***) to acknowledge that the person is bringing a concern to them; inform the person that there is a formal procedure that all those who want to pursue a complaint must follow and; if at all possible, send that person to the Library Director (or official designee in the Director’s absence). Frontline staff’s efforts are best directed toward their regular duties, responding to the needs of patrons with more routine requests  

Expressing the responsibilities of both the complainant and the library ensures that a good faith challenge receives full consideration; reduces the appearance of arbitrariness (both in responding to a challenge and selecting materials); and clarifies the duties of the library staff when this situation arrives at your library’s doorstep.  

*  The library should strongly consider funneling all informal RfRs through the library’s administrative team. This will both limit the amount of time desk staff spend listening to complaints that, ultimately, they won’t have the power to address; and allows the official RfR form to be given to the person with a concern by someone with the knowledge to fully answer questions about the collection development policy and authority to respond to the patron’s request.  

** Staffing shortages are all too common in library services, particularly with professionals leaving library service. If you find at the beginning of the process that you are unable to follow the timeline set out in your policies, it is crucial that you are upfront about this, communicate it in an objective manner to the patron making a complaint and provide the patron with an updated timeline based on your current staffing situation.  

*** More information on scripts will be coming in a future blog post! 

MBLC Service Update – March 13, 2025

MBLC Service Update 
March 13, 2025 

☝️ NEED TO KNOW 

Is the State Aid to Public Libraries Program affected by federal funding? 

State Aid Grant Awards that public libraries receive through the State Aid to Public Libraries are fully funded by the annual state budget line 7000-9501.  Not federal funding.  However, all staff who work in the State Aid Unit are funded in part through federal funding. — Cate Merlin, Head of State Programs 

🆕 NEW BLOG SERIES! Fortifying Your Library with Al Hayden

Welcome to our new blog series designed to help you fortify your library to protect you, your staff, and your patrons. A library is at its strongest when there are clear, unambiguous expectations for everyone to follow and one of the best ways to implement these expectations is through policy. To read more about library policy that creates stability for your staff and patrons, visit the MBLC Blog.    

🕙 MBLC Monthly Board Meeting on April 3 (Hybrid) 

Contact: Rachel Masse

The regular monthly board meeting of the Massachusetts Board of Library Commissioners is scheduled for 10AM on Thursday, April 3, 2025, at the Massachusetts College of Liberal Arts, North Adams. This is a hybrid meeting. 

😎 Apply for a Summer Library Visit with Blades by March 24 

Contact: Rachel Masse, Celeste Bruno, June Thammasnong 

The Boston Bruins mascot, Blades, loves visiting libraries throughout the entire Commonwealth to help promote the importance of summer reading! No library is too small or far for Blades.  *If your library is interested in a summer visit with Blades, please submit an application by March 24.* Selected libraries will be notified by mid-April.  Final decisions on all visits are determined by the Boston Bruins staff. 

Blades library visits are 1 hour with all event materials provided by the MBLC and Bruins.  A typical visit includes a hockey themed story (read by librarian or local VIP), hockey trivia, activity stations (coloring, beading, button making), photos with Blades, and outdoor games (such as Jenga and Connect 4). 

📰 eBook Funding Increases but Access Constrained 

Contact: Jaccavrie McNeely 

The Massachusetts Board of Library Commissioners (MBLC) recently awarded $1 million in grants to Automated Networks for purchase of eContent for the Library eBook and Audiobook program (LEA). LEA gives Massachusetts residents access to eBooks, audiobooks, and more from 389 participating libraries. For more information on increased eBook funding, visit the MBLC website. 

📰 347 Libraries Certified to Receive Local Aid 

Contact: Cate Merlin, Jen Inglis 

Libraries certified in the Massachusetts Board of Library Commissioners’ (MBLC) State Aid to Public Libraries Program receive local aid funding to directly support public library services. For FY2025, 347 municipalities and their libraries are certified in the program and will share $20 million.  For more on FY2025 State Aid, visit the MBLC website. 

️📰 Explore Grants Awarded to 18 Libraries 

Contact: Lyndsay Forbes 

The Massachusetts Board of Library Commissioners (MBLC) is pleased to announce 18 libraries will receive a combined $93,000 as the FY2025 recipients of Explore Grants. The MBLC uses federal Library Services and Technology Act (LSTA) funding to provide Explore Grants that improve library services, collections, and programs.  For more on how federal funding makes a local impact with the Explore Grants, visit the MBLC website. 

📜 Community Voices: Curating Oral Histories and Audiovisual Collections (Recording now available online) 

Contact: Jess Colati 

Watch the recording online with password: Dh+0&2%D  

Whether your recordings are audio, video, “on tape,” or born digital, curating oral histories and other media introduces new and different questions around collecting, management, preservation, and use. What equipment do you need to capture or digitize? How do you calculate storage? Should you work with a vendor? Do you need permission to make people’s stories and historical recordings available in your library and online? View the recording online, and/or contact Preservation Specialist Jess Colati with any questions or to schedule a 1-on-1 appointment. 

🤝 Library Advisory Office Hours (Online) 

Contact: Al Hayden 

Monday, March 24 at 2PM – More Information & Zoom Link 

Monday, April 14th at 9AM – More Information & Zoom Link 

Open to all Directors, Trustees, Library Friends, and Foundation Members. They are designed to be an open-ended, safe space for questions and interaction among participants. Sessions will NOT be recorded, and chats will NOT be saved. Registration is not required; stop by anytime during the hour!  

🗨️ Preservation Office Hours (Online) 

Contact: Jess Colati 

Tuesday, March 25 at 10AM – More Information & Zoom Link 

Tuesday, April 8 11 at 10AM – More Information & Zoom Link 

Open to all interested in ensuring safe and stable storage and improving collection management for your library or organization’s preservation projects.  Connect with the MBLC’s Preservation Specialist, Jess Colati and colleagues around the Commonwealth that work to advance the protection of cultural collections during monthly office hours.  Sessions and chats are not recorded or saved. 

💬 State Aid Office Hours (Online)  

Contact: Cate Merlin  

Wednesday, March 26th at 2PM – More Information & Zoom Link  

Wednesday, April 16th at 9AM – More Information & Zoom Link  

Join Cate Merlin, Head of State Programs, and your fellow Library Directors, Trustees, and others seeking advice and answers as we embark upon the FY2026 budget season. Make sure your next budget, materials spending, and hours open fully meet State Aid requirements, and share ideas for budget strategies with others- registration is not required, and session and chats will not be recorded or saved.    

📈 Census Bureau Data 101: Resources and Services (Online) 

Contact: Al Hayden 

Tuesday, March 18 at 2PM – More Information & Zoom Link 

In this workshop you will learn about U.S. Census Bureau’s surveys and data resources available to help you understand, access, and use Census Bureau data, which can be helpful to libraries for community research and outreach, program planning, and resource allocation.  We will take a tour of the Census Bureau’s website and highlight areas that may be most useful to library staff and patrons and provide a demonstration on how to quickly pull up your community’s data profile. 

👭 Building Friendships Between People with and without Disabilities: A Train-the-Trainer Workshop (Online) 

Contact: Ally Dowds 

Wednesday, March 19 at 1PM – Registration & Zoom Link 

The ARC of Massachusetts will facilitate a 2-hour train-the-trainer workshop model to equip library staff with the skills and strategies needed to foster friendships between people with and without disabilities. This interactive presentation will provide practical tools to help integrate inclusive practices into your organization.  Registration is required. 

🖥️ B&T Connect Training (Online)  

Contact: Cate Merlin 

Thursday, March 20th at 10am – More Information & Zoom Link   

Thursday, March 27th at 2pm – More Information & Zoom Link 

The State Aid team is excited to introduce Baker & Taylor Connect to the Library community! B&T Connect is the data analysis and visualization counterpoint to B&T Collect. This training will walk you through the basics of creating and viewing data and charts using years of your library data (and data from all MA libraries), so you can better advocate for your libraries and communities. 

🌍 Breaking Bad Conversations about Climate Change with John E. Fernandez (Online)  

Contact: Andrea Bono-Bunker, Heather Backman 

Tuesday, March 25 at 1-2:30PM – Register here to attend! 

Please join us to learn how to better communicate about challenges facing our climate with Professor John E. Fernandez, a practicing architect, a full professor in the Department of Architecture at the Massachusetts Institute of Technology, and the Director of MIT’s Environmental Solutions Initiative. Professor Fernandez will leverage his experience engaging across diverse sectors of American society – the public sector, private sector, communities, and civil society generally – to offer ways in which to engage in non-confrontational, nonpartisan, and, most importantly, positive conversations about climate change. The aim of the talk will be to discuss cases in which conversations are likely to be derailed by current misunderstandings and explicitly confusing information and offer pathways toward, if not agreement, then purposeful enhancement of understanding and empathy. Professor Fernandez will also offer several information and communication assets developed over the past few years by the MIT Environmental Solutions Initiative.   

This webinar was planned by the Massachusetts Board of Library Commissioners,  the Massachusetts Library System, and the Vermont Department of Libraries.   

🌈Special Populations Deep Dive: Massachusetts Commission on LGBTQ Youth (Online) 

Contact: Ally Dowds 

Wednesday, April 2 at 2PM – Registration & Zoom Link 

Join us for a conversation and Q&A with the Massachusetts Commission on LGBTQ Youth to learn more about its Annual Recommendations for state agencies (including the MBLC!), the Safe School Initiative, and opportunities for trainings and technical assistance to schools across the state. The Commission advises others in state government on effective policies, programs, and resources for LGBTQ youth and will help connect you to resources and latest news to help libraries support youth in their communities.

👕18th Annual Bruins PJ Drive 

Contact: Rachel Masse, Celeste Bruno, June Thammasnong 

It’s not too late to join the Boston Bruins, DCF/Wonderfund and Cradles to Crayons to collect pajamas for kids in need until March 15. Together, we hope to collect 10,000 pairs of new PJs! 

For more details on how your library can participate, visit the MBLC Website for the Bruins PJ Drive Toolkit. 

💙 Participate in the Empowered by Libraries Campaign! 

Contact: June Thammasnong, Celeste Bruno 

🧰 Campaign Toolkit  

This year, the MBLC is encouraging libraries in Massachusetts to invite their patrons to share their story of how the library has helped them at LoveMassLibraries.com.  As part of the FY2026 Legislative Agenda‘s theme of Empowered by Libraries, their stories will demonstrate the importance and impact of our Commonwealth’s libraries to state representatives and legislators during the legislative budget season and beyond.  Learn more about how your library can participate with the Empowered by Libraries Toolkit. 

📅 Registration is open! Library Summit on Social Cohesion: April 11, 2025 from 10AM to 3:30PM at Devens Common Center 

Contact: Jack Martin (MLS) 

Registration & More Information 

In collaboration with the Massachusetts Library System (MLS) and Simmons University School of Library and Information Science, we are excited to announce the Library Summit on Social Cohesion!  This in-person event will provide a nourishing day for library staff to strengthen relationships within our profession and to support our important role fostering social connection in our communities.  The theme of the summit is: Together We Thrive: Libraries as Catalysts for Social Cohesion. Registration is required. 

Collection Development Policies 

Welcome back to our blog series helping libraries strengthen and protect themselves. The last post talked about policy in general. This and the next several posts will be offering recommendations for specific policies that, if you haven’t updated them within the last 2 years, you should be prioritizing their review. 

What makes a strong collection development policy?

The first policy that any library should make sure is strong, recent, and clear is their collection development policy. This policy explains to any interested member of the public the reasoning behind why your library chooses the items that go into your collection. It provides the guideposts by which library staff makes their decisions about what goes into a library collection. It is critical in helping the public understand that books don’t appear on the shelves by magic; they are not chosen blindly or at random and the amount of work and professional input that goes into managing a library’s collection is substantial. A strong collection development policy focuses on key distinctions that make libraries and librarians uniquely qualified to make materials choices:  

  • Professional training – make sure your policy clarifies that those making your collection development decisions are trained professionals. A Librarian with an MLIS will have had collection development training as part of their professional degree. If you have paraprofessionals making collection decisions, make sure they have received training so they understand the basic principles of collection development and understand prioritizing the needs of the community over personal preferences.  
A computer monitor displays library course content on a desk in a stock image, promoting collection development. The monitor shows "Basic Library Techniques: Collection Development and Management Part 1."

The Massachusetts Library System has just deployed a Collection Management course as part of their Basic Library Techniques learning modules. It provides solid understanding of what goes into collection development and management. Should this not fit your needs, there are several additional online options to make sure your staff are up to date on their skills. Feel free to reach out for some additional suggestions.

  • Professional review sources – Booklist, Library Journal, School Library Journal, are all professionally vetted review sources that librarians have relied upon and trusted for years. Collection decisions based on reviews by these professional journals (and select others, including but not limited to Horn Book, Publisher’s Weekly, etc.) are the primary means by which to make informed decision. Specify that you do NOT make collection decisions based on resources that are not widely professionally accepted. 
     For example: Common Sense Media is not a collection development tool, though it and other similar resources may be helpful readers' advisory tools to help patrons find material that are relevant to them. This recognizes that, while librarians do not have the time to personally read every book that goes in the collection, they are making those choices in good faith based on industry and professional standards. 
  • Weeding as part of professional collection duties – Weeding is a natural part of the collection cycle, but unexpected, large weeding projects can erode public trust. Community members are not library professionals and often don’t understand that weeding is not only a normal part of library operations, but an essential one to keep collections relevant, updated and circulating. Be clear about your criteria for weeding and emphasize that it is part of your staff’s expertise as collection managers and well within the scope of professional duties to determine whether or not a book warrants a place in the library’s collection. Having a part of your collection development policy dedicated to CREW/MUSTIE guidelines reminds your staff and your patrons that weeding is not an arbitrary process. Give an approximate timeline of how often or under what circumstances your staff will evaluate what’s in their collections.  
  • Professional determinations of sections – It is generally worthwhile to include the sections you have in your library (adult, children, teen, media, library of things, audiobooks, large print, etc.). It will also be worthwhile to note in writing that the sections are not limited to any particular age group and are arranged to help make library materials as easy to find as possible. The responsibility of material relevance lies with the individual, or with a caregiver for their own child(ren). The section in which an item resides is not designed to determine the audience for that item. If your library makes use of stickers to highlight genres or for other wayfinding purposes, you may want to mention this as well, noting that the sticker is a tool to help match relevant material with its reader and is not a restrictive guideline.  
  • Professional determinations of relevance – The professional review sources like those mentioned above give approximate age ranges that the materials are intended for. It is up to the professional librarians to determine relevance from there; relevance for the collection, relevance for the community and relevance for individuals who may be interested in the topic. Your collection development policy is a great opportunity to remind people of your training which makes these types of relevance determinations as a matter of course. You would likely not give Erik Larson’s Dead Wake to a 3rd grader doing a poster presentation on the Lusitania. You may, however, give an adult a fiction book whose audience is primarily teens because the book has all of the tropes, action, and/or themes that reader enjoys. You may also give a teen a picture book for a project because it has images that are captivating, rare, or may describe concepts in a way that can help describe a topic to other people, regardless of the teen’s mastery of the topic. The possibilities are endless, so I don’t recommend trying to get specific in your policy. It may be worth your while, however, to describe how books end up in certain sections to help patrons find materials and note that those sections may be browsed by anyone who finds the topic relevant.  
  • Inclusivity as a professional standard – Most collection development policies state that they strive to be representative of all people in their community. The broadness of this statement can feel all-encompassing or inclusive, but in reality, is vague enough to be difficult to define. Consider defining the communities, identities and groups you want to ensure are represented in your library. * This list does not have to be exhaustive; “including but not limited to” can be a powerful phrase. Specifically naming communities you know are marginalized or underrepresented demonstrates your commitment to ensuring representation in your collections and makes purposefully excluding those named communities against library policy. Highlighting and strengthening your commitment to vulnerable communities has an additional benefit of being solid ground for display themes. When you outline these specifics, know that you will be backed up by State Law Chapter 78, Section 33 which states that public library staff develop collections that reflect the breadth of human experience, which is both diverse and interconnected. There are several Massachusetts organizations which agree upon this principle. 

Community Input

Your library’s collection should reflect perspectives that you find in your community, perspectives that may broaden your community’s horizons, and be able to anticipate their needs. Consider having a method for community members to communicate to you items they would like to see in your collection outlined in your policy. It is an opportunity to find out what your community may be interested in. You are under no obligation to put every item that someone from the community suggests into the collection. Suggestions must still follow your collection development policy. Outlining those expectations directly in your policy allows your community members to voice their opinions while simultaneously setting boundaries that trained library professionals are the ones who make the final decisions on what the library puts on its shelves.  

Some additional questions to consider when thinking about community input include:  

  • What qualifies as a community member – A resident? A library card holder? Will you have a community member identify themselves as such?  
  • How will you address local authors in your policy?  
  • How will you address unsolicited donations, particularly those where patrons may expect to see those donations on-shelf?  
  • What timeline will you give for a response (if any) to any community collection request?  

* A last note about collection development policies is that they should always have some type of request for reconsideration as part of its policy. This is a hugely important step in protecting intellectual freedom for all, and as such, deserves its own blog post. I’ll break down some considerations to keep the process of a challenge as straightforward as possible in the next installment. 

 

Protecting You, Your Staff and Your Patrons

Welcome to the first in a series of posts designed to help you fortify your library to protect you, your staff, and your patrons. A library is at its strongest when there are clear, unambiguous expectations for everyone to follow and one of the best ways to implement these expectations is through policy.   

Good policies reduce ambiguity and create stability for you, your staff, and your patrons. Solid, consistently applied policies build a foundation of trust and accountability which goes a long way to keep the library from undue scrutiny. When you are a consistent, trustworthy institution (as we know libraries are) you can dispel appearances of bias or arbitrariness, making one hurdle towards support and funding easier to clear.  

Make Sure Your Library’s Policies are Thorough

Policy should be a primary focus of Trustee Boards and Library Directors, who should work together to create the strongest policies possible. The Director will inform the Board with the boots-on-the-ground input about library operations. The Board will offer an outside perspective, different skill sets, and, occasionally expertise (depending on what a Board member does for their day job) and ideally, implement a schedule for reviewing and updating the policies. Make sure your policies have been updated within the last 2 years. If you have a lot of policies that need updating, work together to put a schedule together and consider prioritizing these:  

  • Collection Development *including a request for reconsideration (RfR) process* 
  • Patron Behavior/ Patron Rights and Responsibilities/ Library Use
  • Programming (including a RfR) 
  • Crisis Communication (with scripts)
  • Meeting Room Use 
  • Circulation 
  • Social Media 

Guidelines for Establishing Library Policies

When you are looking through your policies, here are a few general guidelines to keep in mind that can apply to all of them:  

Think in terms of what you can allow
Libraries exist to provide access. A list of restrictions will never be comprehensive enough to cover all possible infractions and only serves to keep your library from being a welcoming space. Setting up expectations and boundaries go a long way to creating a mutual understanding of not just what cannot be done in your library, but what can be done there as well. 

Use plain, clear language
Your policy binder should be a regularly consulted, guiding force in your library. Be as clear and concise as you can so that frontline staff can easily refer to and explain your library’s policies to anyone using your library in a way that everyone can understand.  

Take advantage of your resources
There’s no need to reinvent the wheel. Many a solid policy has been made by taking the most relevant and useful pieces of policies from other libraries and putting them to use in your library. The Massachusetts Library System (MLS) has an extensive collection of library policies for you to use as a starting point. Take a look at other libraries in the state with similar populations, sizes or town governance for ideas as well. Never hesitate to reach out to the MBLC for assistance!   

Consistency is key
Exceptional customer service is a hallmark of standard library operations here in Massachusetts; staff get to know patrons and are able to tailor services accordingly. This should always be our priority, but we need to make sure that our policies are being applied consistently. Your newcomers or occasional users should have no less consideration than your frequent flyers. This is one consideration that can protect you and your staff the most. If you can’t apply your policy to every single person who walks through your doors, you need to revisit it. Otherwise, your policy won’t be able to withstand scrutiny and you, and your staff will lose the credibility and protections your policy is there to provide.  

Think of your staff
Will your staff be able to enforce all of the policies you’re updating? Do your boots-on-the-ground people feel the policies are reasonable? A bit of feedback, especially for policies that are new or heavily revised can go a long way to helping your staff be consistent when the polices are approved by the Board. 

Consider who you’re not reaching (yet)
Every library has groups of patrons that are underrepresented in the library’s services. If you are weaving in concepts of inclusion; taking into account different cultures, abilities and perspectives; working to ensure that all community types are welcome in your library directly into every policy, then your policies will be more accessible to everyone who comes through your doors. The more accessible they are, the easier they will be to understand, enforce and apply consistently. 

Have your drafted policies reviewed by an attorney
Most cities and towns have a solicitor they use for advice. Given that most MA libraries are town departments, you should avail yourself of their services for advice on your policies. An attorney comes with a knowledge of recent case law and what is enforceable. Your municipality should appreciate your efforts. Any initial investment in reviewing your policies will provide long-term protection and cost-savings for your municipality overall.  

Train Staff and Review Policies Regularly

As much as we would love it to be the case, policy is never a one-and-done situation. Make sure you’re devoting time to remind and train everyone on your staff throughout the year. Make sure there is a digital copy of the policy binder that all staff can access, give your policies dedicated space on your library’s website, and make sure there is at least one full, printed copy of the policy binder at every service point. (Bonus points if you have printed out extra copies of policies that may frequently come up, so your staff is ready to give a copy to patrons.)  

If a policy no longer works for you, you have the right to change it. You do not have to wait until the policy is up for its next review to make tweaks. If you or your staff are finding a policy difficult to follow or enforce, or if you are finding that a policy cannot be applied equitably for all library users, work in changes that make more sense and get the changes on your next Board agenda.  

Most people did not get their MLIS in hopes that they would be able to craft sound library policy one day. However, getting your policies in order will help you and your staff do the other important work of librarianship more confidently and with less stress. Please don’t hesitate to reach out to the MBLC for assistance on policy considerations or helping Boards of Trustees get up to speed with needed policy changes. 

Survey Results: Library Services for Justice-Impacted Individuals

To better understand library services to incarcerated and formerly incarcerated individuals, Ally Dowds, Consultant to Special Populations at the Massachusetts Board of Library Commissioners, recently conducted a survey of public, school, academic, and special libraries. Of the 48 respondents, 9 currently provide outreach services to incarcerated individuals and 4 support reentry efforts in their communities. “The results confirm that libraries want to do more to provide services, but they need support, staffing and funding to do so,” said Ms. Dowds. Many libraries stated that they simply “don’t know where to begin.” Libraries also reported needing better connection to community partners and access to continuing education to prepare staff. The survey is the first step in the MBLC’s ongoing efforts to support libraries as they provide services to incarcerated people and reentry services or support for returning citizens at libraries.

Overview

General:
• 48 Respondents
• 40 Public Libraries

Outreach:
• 9 currently provide outreach to incarcerated individuals
• Blend of book donations, legal support and comprehensive services

Outreach Needs:
• Continuing Education and Staffing were primary needs of those currently providing outreach services
• New outreach – 29 responded “Where do I begin?”; 25 needed connection to a partnership. Continuing education also a big factor

Reentry:
• 4 libraries currently provide reentry services or support returning citizens at the library
• 37 libraries reported they do not

Reentry Needs:
• 24 reported needing more information
• 26 reported “Where do I begin?”
• 23 reported needing access to community partners
• Continuing education, community partnerships were top responses

Survey Responses

Survey question "Please select your type of library" with responses 40 public, 1 school, 1 academic, 6 special. The special libraries are all law libraries.
Survey question "Does your library currently provide outreach services to a local jail, prison, or youth detention center?" with responses 9 yes, 38 no, and 1 other

Type of outreach reported 

  • Book donations and access to book sale items 
  • Institutional library card for staff to reserve and check out items to bring back to facility 
  • Outreach visits to facilities to give book talks, book groups, technology and art programming, and occasional author talks 
  • Greenfield Community College offers courses and library services at Franklin County House of Corrections 
  • Legal reference question support 

    *”Yes” respondents were (1) juvenile detention center, (5) county jails or House of Corrections, (3) state prisons. 
Survey question "If yes, does your library need additional support?" with responses 1 funding, 4 staffing, 6 continuing education, 2 other.
Survey question "If your library provides outreach services to incarcerated individuals, do you collect data (statistical or anecdotal) to show the impact or efficacy of your services?" with responses 4 yes, 8 no.
Survey question "Would your library be interested in partnering with a local jail, prison, or a youth detention center to provide supportive library services to individuals experiencing incarceration?" with responses 6 already do, 13 yes, 13 maybe, 16 need more information.
Survey question "If yes, or considering, outreach to incarcerated individuals, what does your library need?" with responses 18 continuing education, 25 partnership or connection to institution, 15 funding, 29 where do I begin?, 5 other.

“Other” response: 

  • More staff 
  • Method of delivery of materials to institution 
  • Loss prevention around materials 
  • Inactive library cards 
Survey question "Does your library currently provide services, resources or programs for returning citizens or reentry support?" with responses 4 yes, 37 no, 7 other.

Types of re-entry support: 

  • Re-entry fairs and Re-entry Center partnerships/drop-in services 
  • Legal support 
  • Internet access 
  • Digital literacy and tech support around social service applications (ie, Registry of Motor Vehicles, housing)
  • CORI-sealing workshops 
Survey question "If yes, does your library need additional support?" with responses 4 funding, 4 staffing, 8 continuing education, 8 community partners.
Survey question "If your library provides reentry services to returning citizens, do you collect data (statistical or anecdotal) to show the impact or efficacy of your services?" with responses 1 yes, 6 no.
Survey question "Would your library be interested in providing reentry support services to returning citizens?" with responses 2 already do, 16 yes, 6 maybe, 24 need more information.
Survey question "If yes, or considering, reentry support services at your library, what does your library need?" with responses 20 continuing education, 23 community partners, 16 funding, 26 where do I begin?, 4 other.
Survey question "Does your library have a librarian that could or does provide outreach in the community?" with responses 27 yes, 7 no, 11 would like to, 3 developing a new position.

If yes, who?

  • Admin (Director/Assistant Director): 5 
  • Adult Services: 5 
  • All departments: 5 
  • Outreach Librarian: 4 
  • Youth Services: 5 
  • Other: 3 

If no, reasons? 

  • Funding, funding, funding 
  • Time 
  • Staffing 
  • Development of new position  
  • Community/administrative support, funding, continuing education, blueprint for how to create position 
  • Need community input, interest and prioritization 
  • Justification and buy-in to bring library services beyond library walls  

Additional Comments: 

  • Barriers to library card signups such as ID requirements, lost materials, old charges, etc. 
  • Collaboration with initiatives such as the Prison Book Program or Prison Library Support Network 
  • Map or directory of youth detention centers, points of contact for carceral facilities  
  • Library programs/support to expunge records 
  • Continuing education on topics such as outreach partnerships (establishing, maintaining), library services to incarcerated individuals  
  • Library to library collaboration to share outreach responsibilities, alleviate burden on staffing and funding, etc.   

“I would like to see social work and other services available right here in the library…” 

“We would be interested in learning more…” 

“A huge barrier is finding prisons and jails with libraries [and] staff tasked to manage them.” 

“I…believe that helping people who are incarcerated is incredibly important and would like to see our library organization do more…” 

“… be a known ally [for incarcerated youth]…” 

“…extremely important work… I’m grateful for all libraries that are providing this for incarcerated individuals… potential to have life-changing outcomes…” 

“…[I]t’s important for libraries to provide more than just materials to incarcerated patrons…” 

Massachusetts Libraries Receive Prestigious Architectural Awards

The Woburn Public Library on a snowy night.
Woburn Public Library – Photo courtesy Andrea Bunker

By Lauren Stara, Library Building Specialist at the MBLC

Public library buildings are civic hubs and as such, they are often designed to serve as enduring symbols of public good. They are opportunities to demonstrate community values in the built environment. The Massachusetts Public Library Construction Program focuses on functionality and efficiency of library designs, but it’s a fact that inspiring and beautiful buildings are ones that people want to visit again and again.

For a library building, an architectural award is something to celebrate. This year, Massachusetts public libraries have received an unprecedented FIVE awards from the American Institute of Architects’ New England Chapter, and two of those buildings also received national recognition, receiving awards from the joint committee of the American Institute of Architects and the American Library Association.

2021 AIA/ALA Building Awards

  • Boston Public Library – Roxbury Branch / Utile, Inc Architecture and Planning
  • Cambridge Public Library – Valente Branch / William Rawn Associates Architects

2021 AIA New England Design Awards

  • Best of the Boston Society of Architects
    • Woburn Public Library / CBT Architects
  • Honor Awards
    • Woburn Public Library / CBT Architects
    • Boston Public Library – Roxbury Branch / Utile, Inc Architecture and Planning
  • Merit Awards
    • King Open Schools Complex, which includes the Cambridge Public Library – Valente Branch / William Rawn Associates Architects
    • Eastham Public Library / Oudens Ello Architecture
  • Citation
    • Norwell Public Library / Oudens Ello Architecture

All of these buildings received funding from the MBLC through the Massachusetts Public Library Construction Program, and we add our congratulations to all these libraries and their architects.

Keen Eye for Detail Sets Shrewsbury Apart

Shrewsbury’s revamped library held its grand opening on September 21. This renovation and expansion project made room for more computers, a new community meeting space, group meeting areas, and a courtyard adjoining the children’s room.

The new space configuration and furniture setup pays homage to the design details and charm of the historic 1903 building while also accommodating the needs of present-day patrons. Self-checkout machines, plentiful power outlets, and many options for seating – whether visitors want to read for hours, charge their devices, study, or just relax in front of the window for a moment – allow for customizable, user-centered experiences in the library.

Massachusetts Libraries (libraries.state.ma.us) Relaunches

Massachusetts Libraries (libraries.state.ma.us), the online portal for statewide library resources & services first launched in 2007, has been completely redesigned. We wanted to keep it simple and user-friendly while also offering personalized access to catalogs and collections.

screenshot of massachusetts libraries website homepage

Visitors are first prompted to find their local library by entering a zip code, town, or library name. The new site is then customized with access to their home network’s catalog and the Commonwealth Catalog, making it easy to search both locally and throughout the state. It also helps visitors find ebook collections and provides immediate access to online articles. And there’s a new A-Z title list of all research journals, magazines, and newspapers available through our statewide subscription.

In the Your Local Library section, visitors can find out about classes, events, and workshops – such as summer reading and early learning programs, high school equivalency exam prep, and English learning groups – at nearby libraries and literacy centers. The Digital Collections page highlights digital libraries and special online collections, great resources for teachers and students looking to explore history in Massachusetts and beyond.

We’ll be testing the site with users and consistently making adjustments throughout the coming months, so we welcome any and all feedback on the new site! Send your thoughts and comments to answers@mblc.state.ma.us.