Technology Specialist, Waltham Public Library (Waltham)
The Waltham Public Library wants to be the best public library in the world and that’s what sets us apart when we’re adding to our team. Waltham is a diverse city with a mixed socio-economic group of about 65,000 residents. We have a growing population of families with young children, 12% of our population are teens and 40% of our residents speak a language other than English at home. We’re seeking a friendly, adaptive, enthusiastic, service-oriented individual to help serve an urban community within a busy library setting. We're looking for someone who is self-motivated, cares about accuracy, and can handle stressful situations with grace and good humor. Customer service experience is highly valued.
Duties include: Assisting the Head of Technology by teaching Maker classes (crafts, 3D design, vinyl and laser cutting) and computer literacy for the community; maintaining the website; problem solving and troubleshooting a variety of technology issues; assisting with software updates and hardware maintenance; helping library patrons research and locate materials and information, providing assistance with digital materials, answering telephones, checking items in and out, registering patrons, account maintenance and other general desk duties as assigned.
19 hours per week
Weekly schedule to include a morning and afternoon and a minimum of one evening/week, plus a minimum of one Saturday and one Sunday per month year-round.
Qualifications
Qualifications include: Associates Degree or 2 years of post-high school education; 6 months of computer experience; 1 year experience working with the public or any equivalent combination. Strong interest in working with computers, networks, hardware & software. Ability to perform under pressure, ability to work with library staff and a diverse general public in a tactful and courteous manner; excellent problem solving and computer skills. The employee must occasionally lift and/or move up to 30 pounds. Must pass a pre-employment physical with drug and alcohol screening, a Criminal Offenders Record Information (CORI) and a background check. Selected candidate will be required to submit three written and signed letters of reference within one week of accepting a conditional offer. Letters may not be dated any older than two years. Emails are acceptable provided they come directly from the author’s email. Full description available at Human Resources Department.
Preferred qualifications: Fluency in Spanish, Chinese, Haitian Creole or Portuguese; facility with social media, familiarity with III Sierra software; familiarity with basic print or web design, makerspaces, Microsoft Office, Google Workplace; knowledge of Adobe Creative Cloud, WordPress.
Full/Part Time
Part Time
Education
NA
Salary
$29.02 / hour
Salary Notes
pro-rated paid time off; no health or retirement benefits
Closing Date
May 31, 2023
How to Apply
Qualified candidates should submit, preferably in one complete pdf file:
· Completed City of Waltham employment application
( https://www.city.waltham.ma.us/human-resources-department/pages/employment-application)
· Resume
· Letter of interest to:
Please refer to Req# 2023-84
Mary Gullotti
Human Resources Department, 119 School Street, Waltham, MA 02451
jobs@city.waltham.ma.us / 781-314-3356
Equal Employment Opportunity / Affirmative Action Employer
Req#2023-84
Posted 5/3/2023
Posted
2023-05-03