Web Accessibility Statement

The Massachusetts Board of Library Commissioners (MBLC) is committed to achieving meaningful accessibility to this online environment for all users, including users with disabilities. We follow specific Commonwealth enterprise standards designed to meet the needs of our citizens with disabilities. The Commonwealth enterprise standards are generally based on standards used by the federal government for technology accessibility for people with disabilities, as well as web content accessibility guidelines developed by the World Wide Web Consortium (W3C). The MBLC site is regularly tested using leading web accessibility technologies and reviewed by users to verify that our website is compliant with applicable standards.

You can find additional information on the following websites:

About Portable Document Format (PDF)

Some documents on this website are produced in Portable Document Format (PDF). Efforts are currently underway to ensure that all files are produced using the latest version of Acrobat (file conversion software for PDFs), which is the most accessible technology currently available for these types of files. In order to improve viewing of these files, please download the latest free version of Adobe Reader.

However, recognizing that even this version does not always work for all users, alternative accessible formats are provided wherever possible, most commonly through a text or an HTML file.

About Other Formats, including Microsoft Office

Some documents on this web site are produced in other formats, including the Microsoft Office formats, such as MS Word, Excel and PowerPoint. In most cases, these files have been made available in these formats so that they can be downloaded and used, filled out, or otherwise manipulated by the end user on his or her own computer. They are not intended for display in a web browser.

Web-based Applications

The Web site has a number of dynamic applications, that present specific content based on form input from the user. The statewide library directory is an example of this sort of application. The Board recognizes that though the interface is functional for users, certain buttons and layout are not optimized for use by some populations, and by browsers with no javascript enabled. 

Contact Information

If any file format or application design prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the web page address of the requested material, and the best way to contact you.

We also welcome your questions about this accessibility statement and comments on how to improve the site's accessibility.

There are several ways to contact us.

By Phone:
Toll-free (MA only): (800) 952-7403
Or: (617) 725-1860 

By Email:
answers@mblc.state.ma.us

Or submit through our contact form.

For More Information

Kate Butler, Electronic Services Specialist
617-725-1860 x253
(in Massachusetts) 800-952-7403 x253
kate.butler@state.ma.us

Paul Kissman, Library Information Services Specialist
617-725-1860 x238
(in Massachusetts) 800-952-7403 x238
paul.kissman@state.ma.us

Questions or Comments

Give us a call, send us an email, or submit a question.