Access Services Coordinator, Wheaton College (MA) (Norton)
Job Summary
The Access Services Coordinator will join the library’s Discovery & Access team, which connects the Wheaton College community to scholarly resources that support teaching and learning. The Coordinator provides exemplary access services for the community, overseeing daily operations related to circulation, course reserves, interlibrary loan, and stacks maintenance. The Coordinator oversees a robust student employment program. The position requires the ability to adapt to change, to exercise sound judgement when dealing with workflows, and to foster an open, welcoming service environment for Wheaton’s diverse community.
Essential Functions
Access services: Supports patrons with borrowing, lending, and other immediate library needs at the library service desk. Obtains external library resources requested by the Wheaton community. Responds to requests from external libraries for Wheaton owned material. Creates, updates, and follows procedural manuals for interlibrary loan. Communicates with patrons and staff at other libraries about borrowing and lending, overdue notices, and associated requests. Verifies and invoices for lost items or transactions involving payments. Participates in processing course and electronic reserves. Receives incoming requests, determines processing method, and prioritizes workflows. Digitizes materials requested by patrons while complying with copyright laws.
Student employment: Develops and leads a multiyear plan to improve the library student employment experience, incorporating critical engagement with data and information through specialized training and projects. Trains, mentors, and schedules a large team of student employees. Creates structure for training that empowers students to track their growth and learning. Develops new models for student involvement in library outreach activities, and supports these functions at the library service desk.
Collection maintenance: Supervises students and participates in shelving library books. Coordinates and ensures accuracy of shelf-reading. Conducts book inventory and shifting projects, stacks measurement, and providing stack space reports. Performs daily inspection of all library floors to return, retrieve and re-shelve materials. Searches for missing or incorrectly shelved items.
Inclusion and belonging: Identifies the equity and access needs of our community and the ways to effectively meet those needs with library resources and services. Contributes professional expertise to projects that advance equity, inclusion, justice and belonging on campus.
Professional development: Maintains and enhances skill sets through participation in workshops and trainings. Develops and maintains expertise as needed with new technology or workflows. Maintains knowledge of relevant organization-wide services and policies. Participates in staff meetings and organization-wide activities/groups. Monitors and recommends responses to trends in the access services, student employment, and student engagement landscape. Collaborates with colleagues on consortial initiatives and engages in professional development opportunities.
Other Duties: Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.
Qualifications
Minimum Qualifications
Bachelor’s degree required
1-3 years experience required
Equivalent combination of education and work experience can be substituted
Strong commitment to public services
Strong supervisory skills
Well-organized, with strong analytical and problem solving skills
Team orientation, flexibility, versatility, and ability to work both independently and collaboratively in a complex and changing public service environment
Strong oral, written, and interpersonal skills and the ability to interact effectively with students, faculty, and staff
Ability to juggle constantly changing demands at a busy public service point
Effective conflict resolution skills
Proficiency with specialized digitization processes, software and equipment essential to departmental operations, e.g., scanners, editing of digital images, creation of accessible PDF files.
Effective oral and written communication skills
Demonstrated commitment to practices that foster inclusion and belonging
Intermediate proficiency in Microsoft Office and/or Google Workspace
Preferred Qualifications
Basic proficiency in research databases
Intermediate proficiency in interlibrary loan systems such as Tipasa or ILLiad
Full/Part Time
Full Time
Education
BA/BS
Salary Range
$24.00 - $26.00 / hour
Closing Date
Open until filled
How to Apply
For more information and to apply, visit https://jobs.wheatoncollege.edu/postings/4587
Posted
2025-05-05