Customer Services Associate II, Seekonk Public Library (Seekonk)
Are you a customer service rockstar with a passion for community and a knack for leadership?
Seekonk Public Library is looking for a dynamic and energetic candidate to lead our Customer Service/Circulation department!
We're a hub of activity, connecting our community with knowledge, resources, and a welcoming smile. We need a leader who can keep pace, inspire a team, and ensure every patron experience is exceptional.
If you love problem-solving, and are excited to make a tangible impact on our patrons' lives, then keep reading!
What you'll bring to the table:
Customer Service Excellence: You live and breathe outstanding service, going above and beyond to meet patron needs with enthusiasm and a positive attitude.
Leadership Prowess: You're a natural motivator, able to guide, mentor, and empower a team to achieve their full potential. Experience supervising or leading a team is a must!
Circulation Savvy: You're comfortable with library systems and procedures, able to manage circulation tasks efficiently and accurately.
Problem-Solving Power: You're a quick thinker, ready to tackle challenges with creativity and a calm demeanor.
Tech Fluency: You're comfortable with library software, online resources, and can assist patrons with a variety of tech-related questions.
Communication Champion: You communicate clearly, concisely, and effectively with both patrons and staff.
Flexibility & Adaptability: You're ready to jump in where needed, embracing new challenges and evolving library services.
A Passion for Public Libraries: You believe in the power of libraries to enrich lives and strengthen communities.
What you'll be doing:
Leading from the Front: You'll be a visible and active leader on the circulation desk, setting the pace and demonstrating exceptional service.
Team Empowerment: You'll train, schedule, and support a dedicated team of circulation staff, fostering a collaborative and positive work environment.
Problem Resolution Guru: You'll expertly handle escalated patron inquiries and resolve complex circulation issues with grace and efficiency.
Optimizing Operations: You'll contribute to the development and implementation of efficient circulation procedures and policies.
Creating a Welcoming Atmosphere: You'll play a key role in ensuring the library is a friendly, accessible, and inclusive space for everyone.
And so much more: Every day brings new opportunities to connect with our community and make a difference.
Why Join the Seekonk Public Library Team?
Work with a supportive and dedicated team.
Make a real impact on the lives of our patrons.
Be part of an engaging work environment
Ready to unleash your energy and leadership skills? If you're a proactive and positive individual looking for a rewarding role, we want to hear from you
Qualifications
Must have a high school diploma or equivalent, and have three (3) or more years of experience working in a library customer services
Full/Part Time
Full Time
Education
NA
Salary
$24.17 / hour
Salary Notes
Starting pay: $24.17 per hour, with scheduled increases.
Closing Date
July 8, 2025
How to Apply
This is a 35 hour per week position, working one night per week and alternate Saturdays.
This position is covered under a collective bargaining agreement between the Town and the Seekonk Public Library Employees Association, MLSA, AFT Massachusetts.
A complete job description can be found here.
To Apply: Please submit your resume and cover letter here.
Posted
2025-06-24