Reference/Outreach Librarian, Holyoke Public Library (Holyoke)
The Holyoke Public Library, an EEO non-profit organization, is seeking applicants for the Reference/ Outreach Librarian position. This position is a full-time, 35 hours/week, including every other Saturday. Selected candidate to start in January. Performs prompt and friendly service to customers of all ages and performs reference and reader’s advisory services. The Reference Librarian is responsible for maintaining and improving upon the efficiency and effectiveness of all areas under his/her direction and control. Performs all other related work as required.
Essential Functions:
(The essential functions or duties listed below are
intended only as illustrations of the various types of work
that may be performed. The omission of specific statements
of duties does not exclude them from the position if the
work is similar, related, or a logical assignment to the
position.)
· Assists in creating a welcoming
and responsive atmosphere at the library.
·
Provides reference and reader’s advisory services to
patrons of all ages, and community information with
appropriate contact information
· Helps ensure
safe, neat, and orderly appearance of library
departments
· Enforce the library’s
security and safety procedures.
· Assists with
weeding and collection management of Reference and non-
fiction collections, and appraising the acquisition of new
materials.
· Plans programs, prepares, and
presents programs of interest to the community, including
individualized support services, tours, etc.
·
Guides users in using the online catalogue and computer
resources; analyzes patrons’ needs and evaluates
materials to develop collection; educates patrons on library
utilization; answers reference questions and conducts
required research on difficult and complex questions from
patrons.
· Collects, organizes, and prepares
usage data and statistics for state and federal
reports.
· Works with other departments as
needed; participates in staff meetings, other community
meetings, and network-sponsored workshops; collaborates with
community representatives to disseminate information about
the library and acquire information on community
events.
· May assist in providing training and
supervision to members of staff; establish work schedules
and delegate work assignments; calculate and manage the
money box following the Library’s policies and
procedures; manage the circulation desk in the absence of
the Assistant Director.
· Performs similar or
related work as required, directed, or as the situation
dictates.
Qualifications
Education, Training and Experience:
Master’s Degree in Library Science preferred; two to three years of library practices pertaining to reference and research services; experience in readers’ advisory services; demonstrated competence in technologies used by libraries; or any equivalent combination of education and experience. Professional development certificates encouraged
Knowledge, Ability and Skill:
Knowledge: Knowledge of the principles and practices of professional library work; knowledge of bibliographic tools and reference materials; knowledge of a broad range of literature and related material; and, working knowledge of computerization and appropriate library applications.
Ability: Ability to work with library customers and staff in a friendly, efficient manner. Ability to listen and communicate effectively. Ability to perform administrative and record-keeping tasks efficiently. Ability to multitask several responsibilities. Ability to use independent judgment to assess and evaluate information requests. Ability to supervise others. Ability to learn and use a computerized library catalog system and related equipment. Ability to operate standard office equipment. Ability to maintain reliable attendance and regular schedule. The ability to speak Spanish is helpful.
Skill: Excellent customer service skills. Strong organizational and administrative skills. Strong written and verbal communication skills. Strong computer and Internet skills; interpersonal and problem-solving skills.
Full/Part Time
Full Time
Education
MLS/Masters
Salary Range
$21.85 - $28.98 / year
Salary Notes
Pay set by City Ordinance. As a City employee, employee will receive a full benefits package.
Closing Date
January 9, 2026 at 4:00pm
How to Apply
Submit cover letter and resume via email to the Holyoke Public Library at: library@holyoke.org and include in the subject line “Reference Librarian Position”.
Posted
2025-12-11