Computer Coordinator/IT, Holyoke Public Library (Holyoke)
The Computer Coordinator is responsible for ensuring public access to technology, supporting
digital literacy, and maintaining a secure and efficient computing environment within the library.
This role provides one-on-one assistance to patrons in navigating the internet, using email, and
utilizing essential software for job applications, document creation, and communication.
Additionally, the Computer Coordinator plays a crucial role in network administration by
managing and securing the library’s internet infrastructure, ensuring a reliable and safe online
experience for all patrons. This includes troubleshooting connectivity issues, implementing
cybersecurity measures to protect patron data, and optimizing network performance to
accommodate multiple users. The position also oversees public-access computers, laptops, and
tablets, ensuring they remain updated, secure, and functional.
Required Skills/Abilities:
-Provide hands-on support to patrons.
-Conduct one-on-one and classroom-based digital literacy lessons to help patrons
develop essential technology skills, such as internet navigation, email management, and
document creation. Conduct computer training for library staff.
-Manage and maintain the library’s network infrastructure to ensure secure, reliable
internet access for patrons:
-Oversee and troubleshoot public Wi-Fi and wired network connectivity, ensuring
fast and stable access for all users.
-Implement cybersecurity protocols to protect patron data, including firewall
management, virus protection, and encrypted connections.
-Ensure all public-access computing devices are functional, up-to-date, and secure, and
maintain and support library software.
-Ensure the library’s online presence is accessible, secure, and informative and in
compliance with ADA accessibility standards.
Qualifications
Two years’ experience in Computer Technology and Support; Microsoft Windows and Office
experience; prefer A+ and Net+ certification; understanding of Library operations and service
mission, including experience with automated circulation systems. Customer service and
teaching skills. Excellent communication, interpersonal and analytical skills, operate computer
systems efficiently, diagnoses operational problems, and responds to user technical assistance
requests, web markup skills, including HTML and CSS.
Full/Part Time
Full Time
Education
NA
Salary Range
$22.12 - $23.19 / hour
Closing Date
8/10/2026
How to Apply
Please send resume and cover letter to Personnel@holyoke.org
Posted
2026-07-28