Library Assistant, BiblioTemps (Gladys E. Kelly Public Library) (Webster)
BiblioTemps® is an employment service of the Massachusetts Library System that provides experienced library workers for temporary placements in public, academic, and special libraries throughout Massachusetts.
Title: Library Assistant
Location: Gladys E. Kelly Public Library (Webster, MA)
Position Type: Temporary
Start date: September 21, 2026
End date: January 5, 2027
Schedule:
· Monday 9am – 2pm
· Tuesday 3pm – 8pm
· Saturday 9am – 2pm
Pay Rate: $17.50 per hour
CORI: Required
Statement of Duties:
This position will work at the adult and children’s Circulation Desk, as well as the Young Adult Room, when needed. Duties include greeting Library users and performing all Circulation Desk activities, answering phone calls, assisting patrons with Library resources and technology, and answering directional and other basic reference questions.
Supervision:
Works under broad supervision using established procedures and instruction from the Director, Assistant Director, and Circulation Manager. Regularly works on the Circulation Desk and may perform assigned tasks under supervision of Assistant Director, and Circulation Manager. May work other service desks as needed. Occasionally, may work unsupervised and be expected to solve problems and serve library users independently. Refers any issues and problems to the Assistant Director, Circulation Manager, and/or Director.
Job Environment:
· Work is performed collaboratively as part of an energetic and creative team.
· Circulation Desk duties are performed in a public service area that is usually very active with frequent interruptions.
· The incumbent has frequent contact with the public for the purpose of answering questions at the Circulation Desk, and via telephone and email.
· Daily work is performed with computers, printers, fax machine, copiers, telephone, and other standard office equipment.
· This is a public-facing position and requires appropriate business-casual attire.
Essential Functions:
· Uses Library automated circulation system to circulate materials to library users including checking materials in and out, processing reserves/holds, registering borrowers, and collecting fees.
· Serves all library users at a public services desk and answers basic reference questions, or refers patrons to staff who is able to assist them.
· Processes book deliveries, holds, and fulfills paging list requests as needed.
· Creates and maintains confidential patron records.
· Deals tactfully and courteously with public.
· Maintains confidentiality of library users’ records.
· Assists the public in the use of technology, with ability to perform basic troubleshooting.
· Assists with opening and closing procedures as needed.
· Performs other related duties as required.
Qualifications
Recommended Minimum Qualifications
Education and Experience:
· Minimum High School Diploma or GED equivalency.
· Excellent internet and computer skills.
· Proficiency and comfort using a computer and office equipment. (scanners, printers, etc.)
· Previous Library experience preferred.
· Bilingual abilities a plus.
· Experience working with diverse, multicultural populations.
· Ability to perform multiple tasks and responsibilities within established timeframes.
Knowledge, Skills, and Abilities:
· Must enjoy working with the public and thrive on creating healthy interpersonal connections.
· Must have the ability to work well in a team environment with excellent communication skills.
· Ability to make minor decisions in accordance with library policies and procedures.
· Previous Library user experience and experience with our network catalog preferred.
· Proven public service skills and ability and desire to work effectively with patrons of diverse backgrounds with a wide variety of needs and abilities.
Massachusetts Library System (MLS) is an equal opportunity employer.
MLS is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, age, marital status, sex, physical or mental challenge, creed, religion, political affiliation, national or ethnic origin, or sexual orientation. Members of underrepresented groups, and those committed to working in a diverse cultural environment are encouraged to apply.
Full/Part Time
Temporary
Education
NA
Salary
$17.50 / hour
Closing Date
Closing Date September 9, 2026
How to Apply
Submit resume via our job board - https://www.bibliotemps.com/jobs
Contact with questions – bibliotemps@masslibsystem.org
Posted
2026-09-01