Manager of Borrower Services, Worcester Public Library (Worcester)
The Manager of Borrower Services is a paraprofessional position that will oversee all aspects of the Borrower Services division including circulation, interlibrary loan and Mobile Library Services. This position, under the immediate supervision and guidance of the Deputy Director of Borrower Services, is responsible for all activity and functions dealing with the circulation of materials and related services, including assisting in developing and implementing policies and procedures related to circulation, patron registration, record keeping and revenue collection, bookmobile and training throughout the library system. The ideal candidate will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community.
Schedule will include evenings and weekend hours and working at other locations and mobile services vehicles as assigned.
Bilingual applicants are encouraged to apply
Qualifications
MINIMUM ACCEPTABLE
· Bachelor’s degree OR,:
o An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above-mentioned requirements.
· Two (2) years of experience with personnel management
· Two (2) years of experience in a public library setting
· Ability to successfully pass CORI/SORI
· Driver’s License required
PREFERRED
● Demonstrated experience with integrated library systems
● Two (2) years of customer service experience
● Two (2) years of supervisory experience in a public library
Full/Part Time
Full Time
Education
BA/BS
Salary Range
$35.41 - $43.92 / hourSalary Notes
Salary based on experience
Closing Date
2/20/26
How to Apply
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before OPEN UNTIL FILLED, applications received prior to or on FRIDAY, FEBRUARY 20, 2026 will receive preference: To: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, Hiring@Worcesterma.gov.
The Worcester Public Library makes every effort to support ALA’s “Core Competences of Librarianship” http://www.ala.org/educationcareers/careers/corecomp as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.
Posted
2026-02-06 | Quick link to this job