Job Details

Interlibrary loan Coordinator, Framingham State University

Company Description:

Framingham State University is a vibrant comprehensive liberal arts institution located just 20 miles west of Boston, which integrates an academically challenging liberal arts education with workforce preparation programs.

Framingham State University is committed to Inclusive Excellence through collaborative and sustainable partnerships with faculty, staff, students and the greater community. At FSU, we encourage a supportive, diverse and collaborative environment in which we learn from each other through informed and open communication, institutional practices and community engagement. FSU provides a culturally relevant education that includes a beautiful campus with 35 bachelor's degrees with 80 concentrations and 70 minors, 24 master degree programs, a highly personalized teaching environment, and unparalleled commitment to excellence in diversity and inclusion.

Framingham State University is honored to be a three-time recipient of the INSIGHT into Diversity prestigious Higher Education Excellence in Diversity (HEED) award. The HEED award is the only national recognition honoring colleges and universities that exhibit outstanding efforts and success in the area of diversity and inclusion throughout their campuses.

Visit to learn more about employment opportunities at Framingham State University.

Job Description:

General Statement of Duties and Responsibilities:

The Interlibrary Loan Coordinator (Library Assistant 2) is the primary contact person for all ILL activities (Minuteman Library Network transfers, Commonwealth Catalog, document delivery, and interlibrary loan) for all students, faculty and staff. This includes assisting library patrons in finding books and other materials at outside libraries, maintaining communication with patrons regarding requests, technical processing of interlibrary loan items, and all circulation functions regarding borrowing and lending through interlibrary loan. The Interlibrary Loan Coordinator also assists with Access Services functions, including desk coverage and student worker training as needed.

Supervision Received:

The Access Services Librarian provides general supervision and maintains daily contact with the Library Assistant to ensure patrons' information needs and other priorities are met. Assigned work is reviewed and evaluations are to be conducted annually.

Job Responsibilities:

Processes interlibrary lending requests in a timely and efficient manner (using OCLC WorldShare the Commonwealth Catalog, Article Exchange and other systems as adopted).

Performs all network transfer processes (borrowing and lending) through the Minuteman Library Network on a daily basis.

Responds to ILL related questions from patrons (students, faculty, and staff) as well as institutions (lending and borrowing libraries, library departments etc.) in a timely, effective, and proactive manner.

Serves at the Access Services desk as required, and participates in cross training to ensure all departmental responsibilities are performed in case of temporary absence of personnel.

Supervises, trains, and evaluates student assistants, as needed, in consultation with the Access Services Librarian and Circulation Supervisor.

Refers bills or invoices to the library's administrative staff.

Participates in staff development activities and stays current with changes in ILL best practices, functionality within OCLC and Sierra software, and other developments in the field.

Serves on library committees as requested.

Communicates and coordinates with other library departments to achieve ILL and Access Services goals of service and resource utilization.

Special projects and other duties, as required.



Minimum Qualifications at Hire:

Ability to learn ILL and Access Services software

Ability to follow detailed oral and written instructions

Ability to work independently, and to organize and prioritize work

Ability to work with the public and demonstrate excellent customer service skills

Ability to operate and troubleshoot library technology, including computers, printers, scanners, and copiers

Ability to effectively communicate with students, faculty, and staff and maintain courteous and cooperative relationships with coworkers.

Ability to respond to changing work demands, to use good judgment, and make decisions as required.

Ability to lift heavy book bins.

Preferred Qualifications at Hire:

Experience with library methods, practices, and procedures.

Working knowledge of computer software used in the library, including III Sierra and the Microsoft Office Suite.

Working knowledge of borrowing and lending processes in OCLC and/or Commonwealth Catalog.

Additional Information:

Framingham State University conducts Criminal Offender Record Information (CORI) checks relative to prior criminal convictions and pending cases, as well as Sex Offender Registry Information (SORI) checks relative to prior sexual offenses committed as an adult or juvenile on final candidates prior to an offer of employment for all positions. Framingham State University requires specific written authorization to conduct background checks. Failure to provide such authorization shall preclude your application from receiving further consideration.

Framingham State University is an equal opportunity/affirmative action employer.

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting a cover letter, resume, and the names and contact information for three professional references.

This is a full-time, non-exempt, benefits-eligible position in the AFSCME bargaining unit. The hours are 8am to 4:30pm. The bi-weekly salary is $1399.46 (non-negotiable.)

For full consideration, application materials must be received by January 12, 2018.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or

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Full/Part Time

Full Time




None given

Closing Date

Open until filled

How to Apply

Apply Online


2017-12-20 |  Quick link to this job