Job Details

Digital Library Services Coordinator, University of Massachusetts Medical School, NNLM: National Public Health Coordination Office (NPHCO)

Under the general direction of the NPHCO Manager or designee, the Digital Library Services Coordinator makes improvements and refines the usability of digital library resources available of the PHDL; maintains the Public Health Digital Library Resource List based on renewals; supports the continuity of services by troubleshooting access issues and problems reported by users. The Coordinator manages access points and resolves resource access issues. The Coordinator will work in concert with the Manager and Education Coordinator to liaise with customers and vendors and will design and implement improvements to the digital library resource delivery system to refine its access.  The Coordinator will also respond to questions including assistance with DOCLINE, LinkOut, and questions related to using digital library resources.


Provides technical and information-seeking expertise to users of the Public Health Digital Library (PHDL)

Maintains and makes enhancements to the PHDL resource list assuring the discoverability of information: assures quality control and accuracy of holdings and metadata describing the resources.

Supports access and authentication of licensed library resources for public health departments, communicating with vendors and maintaining library access utilities, PHDs, and third-party systems.

Provides support to PHDL users by responding to technical access issues and assists with implementation stages of the PHDL delivery system.

Supports the communications of NPHCO, updating websites and facilitating communication postings in blog and mailing formats. 

Gathers and organizes data on use of digital library resources for analyzing usage and activity patterns



Master's degree in library science, computer science, information science or a bachelor’s degree and 5-7 years’ relevant experience

Two to three years' experience in library systems or technical support environment or equivalent
Previous project management experience

Ability to problem solve and implement creative solutions and services

Ability to communicate effectively both orally and in writing to technical and non-technical audiences


Demonstrated knowledge of providing reference and research support in in-person or online contexts
Demonstrated knowledge of electronic resources management
Demonstrated knowledge of and experience with web programming languages and tools

Full/Part Time

Part Time




Closing Date

How to Apply

Job Title: Digital Library Services Coordinator

Job Number: 2018-30420
Contact:  Javier Crespo:; 508/856.7633

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UMass Medical School is committed to being an equal opportunity and affirmative action employer and recognizes the power of a diverse community. We encourage applications from protected veterans, individuals with disabilities and those with varied experiences, perspectives and backgrounds to consider UMass Medical School as their employer of choice


2018-02-09 |  Quick link to this job