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Information Services Manager, Fidelity Foundation (Boston)


The Fidelity Foundations are a small group of private, non-operating foundations. The Foundations staff works closely with principals to direct and steward philanthropic giving in the arts and culture, education, community services, conservation, and science (total assets in excess of $3B). We support capacity building for non-profits across the US and to some extent internationally. With the hiring of a new President in 2017, the Foundations are at an important and exciting inflection point.


The Fidelity Foundations are seeking an Information Services Manager to develop and maintain information management resources and related technology. This position is an essential member of the Fidelity Foundations staff and will have the opportunity to help shape the Foundations’ information resources, systems and processes during a time of organizational growth and evolution.

The Information Services Manager will be responsible for strategic development and maintenance of Foundations’ information resources in support of grant-making and other operations. They are responsible for providing IT management for Blackbaud Grantmaking, the Foundations’ grants management database system, including day-to-day administrative management and documentation of the database and related procedures. S/he will continuously assess system performance and usability, and will be responsible for database management, interface with and support training for all database users, define good practices and processes, and manage data security protocols. Additionally, the role will be responsible for developing an in-house resource library and for making recommendations on the further development, access, and use of Foundations information resources. Furthermore, they will have the opportunity to support strategic initiatives within the foundation in collaboration with members of the senior team.

The successful candidate will excel at building and sustaining strong working relationships with colleagues, senior management, and external stakeholders. A natural collaborator, s/he will be a demonstrated team player with exceptionally strong interpersonal skills and an appreciation for the nuances of multigenerational family foundations and philanthropy. S/he will have flexible, self-directed problem solver who thrives in a complex environment, thinking creatively and collaboratively about the Foundations broader goals and their intersection with the specifics of information services. They will be deeply committed to the values of the Foundations and have a high-level of integrity, ethical rigor and the ability to maintain confidentiality.


Oversee all aspects of information management relating to Foundation needs and practices, including maintaining the necessary policies, archives and database records for legal and management purposes;
Act as the lead administrator for Blackbaud Grantmaking (or successor system) and perform related software systems analysis and programming;
Develop and implement record management procedures and data standards for foundations staff;
Work with team members and key partners to identify new database or file-sharing and library needs and lead on the development of new tools and procedures; act as administrator or liaison of new and existing tools as appropriate;
Manage user accounts, security access, and database configurations (in alignment with company policies and procedures);
Develop and maintain reports, updates and data mining queries;
Document, communicate, and expedite response to database problems and user requests for new features;
Schedule and monitor database backups;
Collaborate with team members and key partners to develop and implement process improvements and controls to the foundations work streams to standardize processes, improve quality, and reduce risk;
Support the senior leadership in business planning, analysis, and reporting in support of the foundations programmatic goals and inform decision making;
Provide user support and training of information services tools to new hires, existing staff and other key stakeholders;
Manage vendor relationships with information service partners;
Other duties as required.



Bachelor’s degree in information science, information management or related subject; advanced degree preferred
5+ years of related work experience


Experience with managing an information management system such as Blackbaud Grantmaking strongly preferred
Three or more years of experience with a foundation or related nonprofit work
Experience with foundation-specific regulations an asset
Proven expertise in project management
Excellent communication skills
Ability to effectively interact and collaborate with all levels of co-workers, including assistants, staff, senior management and Trustees
High-level interpersonal skills, team player, diplomacy, ability to negotiate and build consensus
Sound judgment, integrity, and respect for confidentiality are absolute requirements

Full/Part Time

Full Time




$85,000 - $130,000 depending on experience

Closing Date

How to Apply

How To Apply

To be considered for this position you must submit a cover letter with your resume.


2018-10-02 |  Quick link to this job