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Access Services Specialist, Harvard University / Harvard Library (Cambridge)

The complete position description can be found here:

Access Services actively supports the mission of the Harvard Library by delivering a high standard of service; cultivating a welcoming environment that is supportive to academic research and inquiry; stewarding the University collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars, and professionals at Harvard and beyond. 

Under general supervision, this full-time position performs duties within the Access Services Department to provide access to the Harvard Library collection.  Reporting to the Access Services Librarian for the Law and Divinity libraries, this position has on-site responsibility for assuring the smooth functioning of Circulation and Access Services at the Harvard Law School Library and Andover Harvard Theological Library, and assists with the oversight of the physical facilities during assigned hours.

Assigned hours are: Sunday - Thursday 2:00 p.m. - 10:00 p.m.  Library hours may vary from the formal University calendar. The regular schedule for this position may include work on holidays, inclement weather and official University closings. Assigned hours may change throughout the year based on the Academic Calendar. Approval for requests for time off during these periods is at the discretion of the supervisor based on business need.


Circulation: opens and/or closes the Harvard Law School Library and Andover Harvard Theological Library when necessary; performs tasks associated with the automated circulation system (including charging/discharging and renewing materials, creating holds and recalls, changing item statuses); communicates and enforces library policies; assists patrons with the use of the HOLLIS catalog; collects and maintains departmental data; processes item requests as well as Harvard Depository materials and transfers from other Harvard libraries; supports library and collection security measures; collects fine payments.
Reserves: supports the maintenance of course reserve and permanent reserve collections; processes reserves materials; communicates with faculty and teaching staff.
Student Workers: Assists in the hiring, training, supervision and assigning of tasks to student workers; oversees performance of daily tasks.
Information Services:  provides basic [tier 1] reference and information service at the Library’s circulation desk, including offering assistance and instruction in the use of library materials, resources, and equipment; refers more complex [tier 2 and 3] requests/inquiries to specialized reference staff.  
Collections: processes materials for re-shelving when necessary; locates materials on shelves and assists patrons in finding library materials; processes routine Divinity collections for HD; prepares Divinity serials for binding; may perform end processing tasks for Divinity materials.
Library Equipment:  maintains supplies, troubleshoots, and coordinates service maintenance for public copiers, scanners, printers, and other specialized library equipment such as microform readers, etc.; assists patrons with the use of Crimson Cash or other school-based printing accounts.

Privileges Support: using defined policies, facilitates access/privileges issues and requests, including from alumni and other authorized library users; creates and issues borrower cards and/or visitor passes.
Physical Facility: monitors physical facility and overall use of the library; initiates calls for building issues and emergencies when necessary; coordinates the Harvard Law School Library bike share program; adds and manages content for the Harvard Law School Library’s digital media services monitor. 
Other Duties and Responsibilities:

Attends Library-affiliated discussion and working groups and stays informed about trends within the field of library science
Collaborates with other library departments, units, and colleagues on projects and workflows
Participates in the communication and implementation of policies and procedures
May be cross-trained to work in Access Services departments at other Harvard libraries  
Ability to work some overtime as needed
Contributes to the overall goal of the department as appropriate
Other projects and duties as assigned
Completes weekly timesheet reporting and absence requests in PeopleSoft
Provides library and materials access assistance to users with disabilities
This position involves frequent use of a computer keyboard, mouse, and barcode scanner. Must be able to lift and move up to 50 lbs. Must be able to push and maneuver a loaded book truck weighing up to 80lbs.  Ability to bend, stoop, sit, and stand for long periods required.  

Diversity at the Harvard Library
Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success. The Director of Learning and Teaching Services will promote and embody this commitment through his/her work and relationships.
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society.
Harvard Library inspires collaboration, reflection, experimentation, and discovery. Serving as an information hub, the Library connects users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, specialized research support, and delivers exceptional experiences to its user communities. Today, Harvard Library’s holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers—now and in the future—with comprehensive access to these materials.

Learn more about our contributions to the academic enterprise by visiting us at and about the Harvard University community at

The Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.

EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.


Basic Qualifications

High school diploma or equivalent education required
Previous library or related customer service experience required
Computer skills must include Microsoft Office Suite

Additional Qualifications

Excellent oral and written communication skills
Demonstrated experience showing attention to detail and excellent organizational skills
Ability to solve problems effectively
Exercise good judgment with the ability to make and execute sound decisions 
College degree or college-level coursework preferred
Sensitivity to working in a diverse user environment
Experience with a library management system, especially Ex Libris’ Aleph system
Prior experience working with student or temporary staff preferred
Ability to prioritize multiple tasks and work productively in a team environment, with minimal supervision

Full/Part Time

Full Time




Closing Date

How to Apply


2019-06-07 |  Quick link to this job