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Library Operations Assistant, Emerson College (Boston)

The Library Operations Assistant supports the Access Services and Information Services departments by opening the library on weekdays, assisting patrons at a service desk and modelling appropriate delivery of services for student employees, providing reciprocal borrowing services, and performing periodical collection maintenance. In addition, this position monitors and performs basic troubleshooting for library copiers, microfilm, scanners, and printers and assists patrons on their use.

Report To: Associate Director for Research and Collections
Direct Staff Reports: 0
Student Workers this position supports: 1
Is this position ‘Essential’ and be needed for emergencies or to work when the College is closed? YES 

Essential Functions of the Role:

*Assist with service desk operations by opening the library on weekdays, by assisting patrons, and by providing support and direction for student workers in the absence of the Access Services Librarian and Assistant Access Services Manager.
*Provide basic reference and media collection service by answering directional questions, instructing patrons in the use of the catalog, and referring more complex questions appropriately. Record activity and information about questions asked at the service desk.
*Process interlibrary loan requests from other libraries using the Voyager integrated library system, OCLC WorldShare, and Commonwealth Catalog systems, maintaining all records for lends, preparing items for shipment and distribution, processing mailed items upon return, and correcting problems when they occur.
*Maintain the print periodicals collection and assist with other stack maintenance as needed. Train and oversee the activities of a student periodicals assistant. Fulfill Scan and Send requests for items from the general and basement storage collections, and report statistics on use.
*Monitor photocopiers, microfilm workstation, and public printers by maintaining and ordering supplies, correcting simple problems, and reporting more complex problems to service technician. Answer basic technology and computer equipment use questions and refer more complex questions appropriately. Gather and report statistics on these activities.
*Sort and route library mail and periodicals. Assist with other projects as necessary.



Bachelor’s Degree or current enrollment in a baccalaureate degree program.
Ability to operate a computer and familiarity with Windows, Microsoft Office, Google Suite, and web
Ability to handle stressful interactions with patrons.
One year of experience working with customers or academic community members.

Preferred Qualifications:

Familiarity with Ex Libris Voyager circulation and call slip module or similar library management
Familiarity with interlibrary loan systems such as OCLC WorldShare and Commonwealth Catalog.
Knowledge of Library of Congress call number system.
Ability to perform basic troubleshooting for computers, printers, scanners, microfilm readers, and
copy machines.
Previous work experience in an academic library, especially at a service desk.

Full/Part Time

Full Time




Closing Date

How to Apply

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2019-07-16 |  Quick link to this job