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Head of Reference/Information Services, Flint Memorial Library (North Reading)

General Summary: Under the general supervision of the Library Director or his/her designee, the Reference Department Head / Information Services Librarian is a professional position responsible for managing the Reference Department operations.

Essential Job Functions: The Flint Memorial Library seeks an energetic, friendly Information Services Librarian to join our team who will be responsible for ensuring a consistent and positive user experience at the reference desk when dealing with information requests, research, technology, room bookings and genealogy.

Responsibilities include but are not limited to:

•Identify and interpret patron needs; provide reference, readers’ advisory, public computer assistance and database and referral services to library patrons.

•Supervise all operations of the Reference Department, promote and deliver exceptional customer service and develop and implement related policies and procedures.

•Maintain and troubleshoot staff and public computer workstations and related equipment, while assisting in developing the library's technology plan.

•Provide evolving technology instruction to patrons.

•Handle regular shifts on the public service desks, collection development, manage print and online resources, as well as assist with local history collection.

•Research and purchase materials for the library collection, including electronic and print resources.

•Oversee budget in assigned collection areas in compliance with budget.

•Develop and implement a consistent weeding plan.

•Create user guides and informational materials spotlighting adult collections, services, and programs.

•Lead staff in reader's advisory services, creating displays and booklist.

•Manage the library website and social media accounts ensuring up-to-date content for all adult service pages and assist other departments as needed. 

•Attend consortium and regional meetings to keep current with the latest technologies as they relate to a public library setting.

•Prepare monthly and statistical reports for state reporting and to facilitate maintenance of the library collection.

•In cooperation with other department heads, review and develop policies and procedures for overall library operation to recommend to the Director & Assistant Director.

•Schedule library facilities for use by outside groups, including Activity Room tours and technology set-up.


Minimum Requirements:

•Master's degree in Library Science from an ALA-accredited program

•Three years professional library experience - supervisory experience preferred.

•The drive to assist patrons in a highly patron-centric library environment.

•Excellent communication skills, patience, problem solving, and the ability to work with patrons and staff with varying levels of expertise

•Proficiency with MS Office, social media applications, electronic mailing lists

•Familiarity with website design (including HTML and Wordpress) and graphic design desirable.

•Strong desire to innovate and integrate library resources into the community

Full/Part Time

Full Time




$41,592 -$52,627

Closing Date

November 30, 2019

How to Apply

Please submit cover letter, resume and references (email preferred) to Sharon Kelleher. 


Sharon Kelleher, Library Director

Flint Memorial Library

147 Park Street

North Reading, MA 01864


2019-11-05 |  Quick link to this job