Job Details

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Library Assistant, Melrose Public Library (Melrose)

Training schedule is Monday 1pm – 8pm (6-8 in Children’s Room); Tuesday 9am – 5pm; Wednesday and Thursday 9am – 6pm; alternating Friday/Saturday 9am – 5pm. Regular schedule will be set after probationary period is complete, and will likely include two evenings per week and alternating Friday/Saturday schedule. All schedules are subject to periodic adjustments based on the needs of the library.

Summary: The Melrose Public Library is a fast paced, service driven environment with ever-changing, multiple priorities and demands. Acting as the Library’s front-line representative to the public, the Library Assistant works to directly and indirectly assist patrons.  Under the supervision of the applicable Department Heads, Library Assistant employees perform a variety of paraprofessional duties to ensure the efficient workflow of basic library services, with a strong emphasis on friendly customer service.  This position requires the ability to maintain a positive attitude, and an unflappable demeanor with a healthy dose of humor. Work is performed in accordance with established policies and accepted library practices and procedures.
 

Major Duties: (illustrative and not all inclusive)
1.     Provides customer service with tact, courtesy, sensitivity and discretion in all dealings with internal and external customers.  Takes telephone calls, answering questions when appropriate, referring others to proper authority.

2.     Accurately performs all aspects of library circulation work, including patron registration, material check-in and check-out, receiving fines, and placing holds. Contacts patrons for reserve books and ILL material as assigned.

3.     Responsible for maintaining the confidentiality of patron records, in accordance with Massachusetts General Laws, Trustees of Melrose Public Library, and NOBLE policy.

4.     Provides Readers Advisory services to assist patrons in finding appropriate material.

5.     Informs Supervisor of incidents/ issues in a timely manner, assisting in resolution when appropriate.

6.     Participates in programming for various departments as directed, under the supervision of the applicable Department Head. May design and run specific library programs independently.

7.     Represents the Library at a variety of community outreach events.

8.     Assists in implementing various informative and decorative displays throughout the building.

9.     Performs clerical work for department as assigned, such as making photocopies of in-house forms, accurate processing of overdue notices, fact checking of registration forms, and making event flyers.

10.  Position requires some flexibility and ability to shift schedule or work extra hours from time to time.  Schedule usually requires evening and weekend hours.

11.  May function as the “lead employee” for page employees when department supervisor is not present and may make decisions for part time staff or be primary contact when department supervisor is not present.

12.  The essential functions or duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Qualifications

Qualifications:
1.     Demonstrated experience in providing excellent customer service to co-workers and patrons with tact, courtesy, sensitivity and discretion in a busy, sometimes hectic environment.

2.     Enthusiasm about continually learning new skills.

3.     Ability to thrive in an environment that consists of both routine tasks and new and unexpected opportunities.

4.     Ability to work independently as well as part of a team, following established policies and procedures.

5.     Experience with automated library systems; familiarity with open source library systems a plus.

6.     Experience with Canva or similar tool preferred

7.     General knowledge of social media

8.     Comfortable using and explaining modern technology. Ability to provide patrons assistance with the library’s public technology, such as printing, scanning and copying, as needed.

9.     Bachelors Degree required.

10.  Ability to accept feedback and instruction from supervisor in a productive manner.

11.  Excellent oral communication skills.

Full/Part Time

Full Time

Education

BA/BS

Salary

Minimum hourly wage is $20.90 per hour, 36 hours per week, with comprehensive benefits

Closing Date

November 18,2019

How to Apply

Please submit a letter of interest and a resume to Marianne Long, HR Director via mlong@cityofmelrose.org by November 18, 2019. 

Posted

2019-11-06 |  Quick link to this job