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Library Technician - Youth Services, The Jones Library (Amherst)

The Jones Library is hiring a Library Technician for its Youth Circulation Desk to perform a variety of clerical tasks related to assisting patrons in using the library and the circulation of library materials.

The successful candidate will be trained to answer basic questions regarding the Library, charge and discharge of Library materials, provide information on the use of the Public Access Catalog, collect fees, register new borrowers, and assist in other projects as assigned.

The ability to work weekly on Wednesdays, Fridays, and Saturdays is essential.

The Jones Library hosts a Teen Lounge Program every Friday.  Individuals interested in working with teens are encouraged to apply for this position.

Amherst seeks a workforce that reflects the diversity of its community.  AA/EEO

Job Summary:
Performs a variety of clerical tasks, applying knowledge of Library operations. Provides friendly, courteous public service and assists in the use of Library resources.

Supervision Received:
Works under the general supervision of a Professional who provides instruction and assistance when needed. After initial learning period, performs regular duties without close supervision. Refers unusual problems or policy decisions to supervisor.

Supervision Exercised:
Not applicable.

Major Duties:
1. Provides customer service, giving basic information and directions. Answers questions on the use of the Library and available services. Refers complex questions to the appropriate persons.

2. Charges and discharges materials using computer system. Checks accuracy of all dates and numbers. Reviews patron’s account for unpaid bills and overdue fines and takes appropriate action. 

3. Explains forms and policies for reserve, interlibrary loan, and purchase requests. Searches for requested and reserved materials on computer database and shelves for individuals, teachers, class projects, and other libraries. Notifies patron when item is available. Refers special cases to supervisor.

4. Answers in-coming calls and routes callers or provides information, as required. Assists patrons with disabilities, including retrieval of materials from unreachable shelves. Refers questions on special services to appropriate person. 

5. Provides basic information on the use of the computer catalog, periodical lists, and indexes. Directs patrons to locations of various collections. Advises on reading materials, referring complex questions to supervisor or Reference Department. May be asked to assists with Summer Reading Club, craft programs, and activities in the Children’s Department and branch libraries.

6. Sorts returned materials by classification and by library. Returns to shelves accurately in specific sequence or prepares for statewide delivery routing.

7. Registers new borrowers. Reviews application form for completeness, accuracy, and appropriate identification. Verifies signatures. Enters and updates information on computer database.

8. Collects payments for bills. 

9. Assists in preparation of book displays, exhibits, and posters.

10. Works on special projects and substitutes in other departments in an emergency, as assigned.

11. Performs other duties as assigned.

Qualifications

Graduation from high school or GED equivalent or one (1) year library work experience or any equivalent combination of related education and experience.

Working knowledge of computer operation; General knowledge or interest in literature. Skill in operation of listed equipment. Ability to pay close attention to detail. Ability to effectively deliver customer service in a friendly courteous manner; ability to communicate effectively verbally over the telephone; ability to work with all ages and types of people; ability to handle stressful situations. 

Full/Part Time

Part Time

Education

NA

Salary

$12 - $16.85/hour in 9 steps

Closing Date

Friday, November 15, 2019

How to Apply

Please submit a cover letter (this is very important!), resume (also important!), and completed Town of Amherst job application (a Town requirement) here: https://www.amherstma.gov/jobs.aspx

Posted

2019-11-06 |  Quick link to this job