Job Details

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Part-Time Help & Information Desk Assistant, Northeastern University, University Library (Boston)

The Information Delivery & Access Services Department supports Northeastern University by cultivating a welcoming environment that supports teaching, learning, and research. IDEAS Associates provide high-quality customer service focused on supervising weekend help & information desk operations, assist with supervising student employees and helping library users navigate and access Northeaster’s physical and digital library resources and services.

Under the supervision of the Access Services Librarian, the Part-Time Help & Information Desk Assistant provides direct service at the Help & Information Desk contributes to the circulation, access and privileges, reserves, resource sharing, and collections maintenance operations of the department, serves as shift supervisor for 1 – 7 student employees working at the Help & Information Desk, the Access Point, and Stacks.

The employee will also have the opportunity to assist full time IDEAS staff with projects including but not limited to:

Student Worker Training Program
Updating and evaluating quizzes and student manual (using SpringShare products)
Assist in digitizing training checklists for new student employees.
Adapting print training materials to an online planform

Cuorse reserves (Ex Libris Products Alma and Leganto)
Assisting with processing of materials
Assisting with gathering and interpreting statistical data

Collection Inventory
Gathering statistical data

Data analysis and visualization (Tableau)
Gather assessment data
Load datasets into Tableau


Open to currently enrolled students pursuing a library science degree as well as those will completed degrees. 

Full/Part Time

Part Time





Closing Date

How to Apply

Please send your resume and cover letter to Nicole Thomas at Applications reviews will being on November 25th, however, the position will be open till filled. 


2019-11-19 |  Quick link to this job