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Clerk III, TRIO Student Support Services, Springfield Technical Community College (Springfield)

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequaled in the state. Biotechnology, IT Security, Laser Electro-Optics, Nursing, Robotics, Sonography  and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 7,000 day, evening, weekend and online students S.T.C.C. is a vibrant campus rich in diversity.

Job Description:

General Statement of Duties:

The TRIO Student Support Services (SSS) Clerk III, provides day-to-day administrative support to the grant-funded, TRIO SSS program. The responsibilities of the Clerk III include working as a contributing member of the TRIO SSS team; project management within the department as assigned; assist with budget and purchasing transactions; maintaining meeting calendar, records, and schedules; data entry, filing, scanning, answering phones, operating standard office machines and equipment, and completing other general office duties as needed. The Clerk III serves as the front-line person responsible for providing customer service to students, faculty/staff and visitors to the TRIO SSS program, and works cooperatively with program staff, and personnel from other college departments to support the success of the program. The Clerk III reports to the TRIO SSS Director and performs other duties as assigned and deemed necessary to achieve program objectives.

 Responsibilities include, but are not limited to:

Serves as the first point-of-contact within the TRIO SSS office, answers general inquiries and provides routine information to students, faculty/staff and the general public
Schedules advising and tutoring appointments for program participants, and initial intake appointments for students interested in program participation
Prepares outgoing correspondence of acceptance, denial and other routine letters and emails to participants and other students, including workshop, tutoring and other program announcements; receives and distributes incoming mail, to appropriate staff within the office
Compiles statistical information to be included in annual performance reports and other reports of TRIO SSS activities
Schedules and makes arrangements for professional and participant travel, conferences, meetings, interviews, appointments, or similar activities 
Reserves required facilities for program activities, meetings, workshops and events, checking the availability of parties involved and notifying appropriate individuals of dates, times and locations to ensure the availability of facilities and attendance by appropriate individuals. Obtains necessary information to complete and issue visitor parking permits when needed
Maintains program files and records, and budget and purchasing transactions; prepares requisitions, travel requests, and other requests in a timely manner; submits invoices and appropriate documents to appropriate Business Office personnel
Conducts on-the-job training of the program's work study and Peer Advisor staff concerning routine clerical procedures, agency policies, etc.
Participates/attends college, division, department and U.S. Dept. of Education meetings, professional development training, conferences and other activities/event a required and funds allow
Works cooperatively with other college departments and personnel
Contributes to a work environment that encourages and promotes diversity
Demonstrates 100% time-on-task; adherence to college and routine office procedures, and regulations governing federal TRIO programs
Reports to the TRIO SSS Director and performs other duties as assigned and deemed necessary to achieve program objectives



Associate's degree or previous clerical experience working with a TRIO program, or student-service department in a higher education environment preferred
Detailed with exceptional customer service, written and verbal communication, organizational skills; the ability to manage information accurately, exercise confidentiality, multi-task effectively, manage projects to completion and work as a contributing member of the TRIO SSS team.
Demonstrated proficiency in Microsoft Office suite - particularly Word and Excel - is essential.
Skills in management of financial transactions; a working knowledge of student information systems; familiarity with database applications and information management software, and the ability to learn new software.
Preferred skills/qualifications:

Personal experience in overcoming academic and economic obstacles similar to TRIO participants, and prior work experience with a GEAR UP, or Federal TRIO program preferred.


Working in an office setting. The noise level in the work environment is usually quiet. Must be able to remain in a stationary position.    This person needs to occasionally move about inside the office to access file cabinets, office machinery, etc.  Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, printer etc.   The person in this position frequently communicates with students/customers.  Must be able to exchange accurate information in these situations.   


The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.

EQUAL OPPORTUNITY STATEMENT                                  

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.   

Full/Part Time

Full Time




Closing Date

How to Apply

Application Instructions:

All applicants must apply online by submitting a cover letter**, resume and three (3) professional references to  **Cover letter must demonstrate how your education and experience qualifies you for this position.  


2020-01-13 |  Quick link to this job