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Library Circulation & Systems Supervisor, Bentley University (Waltham)

Job Description Summary

Bentley Library is seeking an energetic and creative person to join a team committed to providing the best user experience. Reporting to the Manager of Access Services, the Library Circulation & Systems Supervisor will provide technical expertise, day-to-day administration, and broad support for traditional and emerging library technologies, as well as identify opportunities to improve library services, accessibility, administration and potential integration with other systems. The Library Circulation & Systems Supervisor will be responsible for understanding the roles and tasks of all staff members in the department and demonstrate excellent communication and interpersonal skills to provide the best possible experience for all library users.

The work schedule is Tuesday-Saturday during the academic year, with an alternate schedule during the summer. Occasional off-work hours are required to handle system outages and routine maintenance. Some flexibility in scheduling is required to cover staff emergencies. 

Essential Duties

• Supports, develops, updates, and documents workflows, policies, and best practices relating to the circulation module of the integrated library system (III/Sierra)
• Works with Bentley’s IT team to ensure adequate system backups and production of appropriate reports and statistics
• Gathers and analyzes data and prepares statistical reports documenting activities in the Library Services department; coordinates data analysis with other library departments
• Provides direct service to patrons at the Library Services desk
• Maintains and troubleshoots a variety of library equipment (e.g., security gates, document scanners, RFID scanners, self-check stations)
• Opens and closes the building as needed
• Coordinates interactions between vendors, the Academic Technology Center, and Bentley’s Systems and Network Security teams
• Participates in an appropriate Boston Library Consortium Community of Interest (COI)

Other Duties

• Trains, supervises and evaluates student assistants (15-20 per semester) in the Library Services department
• Checks the accuracy and productivity of student assistants on an ongoing basis
• Performs maintenance on printers, copiers, fax machine, display monitors and microfilm equipment


Minimum Qualifications

• Bachelor’s degree with 2-3 years of related work experience
• Experience supporting an integrated library system, platforms, and software in a library

Preferred Qualifications

• MLS/MLIS/MIS from an ALA Accredited School
• Experience administering web applications and APIs preferably related to academic library systems
• Proven ability to work within a team environment and actively promote collaboration
• Working knowledge of Tableau or other data visualization tools or willingness to learn
• Understanding of SQL or willingness to learn

Work Environment

• Supervisors are responsible for maintaining an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment.
• Work is performed indoors in an office setting. Evening and weekend work rotations may be required.  
• Any physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position requires sitting at a computer, often for hours at a time; occasionally lift and/or move up to 25 pounds; standing for two hours at a time when helping users at the Library Services Desk. 

Full/Part Time

Full Time




Closing Date

How to Apply

Link to Apply:


2020-01-29 |  Quick link to this job