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Public Services Coordinator, Brandeis University (Waltham)

Brandeis University seeks to hire a Public Services Coordinator to participate in the provision of high quality, user-focused experiences to library users. This person will coordinate daily operations of front-line library services, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight. This person will also be responsible for the management of the library’s equipment lending program, including managing equipment inventory throughout its lifecycle, troubleshooting issues, and planning and prepping for new inventory. Manages the general maintenance of Commons and Commons equipment, including scanners, printers, desktop computing, and microfilm readers. 

Hours: Tuesday – Saturday 2:00PM – 10:00 PM. Hours subject to change due to coverage needs. Participates in holiday and inclement weather coverage.

Examples of Key Responsibilities:

Supervises services and operations at the Information & Borrowing desk and in the Commons that result in successful patron-focused experiences. Coordinates and assists with user interactions including handling circulation functions, equipment and informational assistance, and oversight of building operations. Communicates and enforces policies, participates in data collection and reporting, and maintains routine oversight of building operations and safety protocols to ensure the library maintains a safe and welcoming environment for users. Answers user questions via phone and email. Works with sensitive and confidential information and money. Works collaboratively to develop improvements to policies and procedures resulting in better user experience. Assists with other projects and initiatives of the department and the library broadly.

Manages, develops, and enhances the library's equipment loan program through all aspects of its lifecycle. Assists in long-term planning for the equipment loan program and uses quantitative and qualitative data to inform these decisions. Directly responsible for day to day management of the equipment inventory, including troubleshooting issues, purchasing new and replacement items, tracking inventory, and labeling and general preparation for circulation. Works regularly with internal and external stakeholders on issues and requests for purchase related to equipment lending, including working with outside equipment vendors. Responsible for student and staff training and documentation surrounding equipment. Works with the Director of Public Services to evaluate and adjust equipment policies and procedures.  Keeps abreast of current trends and issues relating to equipment lending, as well as, new technology and their application in academic libraries.

Manages, plans, and evaluates operations in the library’s Commons, including the facilitation of access and use of desktop computing, printing, scanning, self-check out machines, microform scanners, and other Commons equipment. Oversees general maintenance of the Commons and Commons equipment, including daily cleaning, software updates, troubleshooting, and service calls. Serves as the library’s contact for Commons’ equipment vendors. Oversees student printing in the library by collaborating with the ITS Desktop Systems Engineering department for software-related issues (PaperCut) and reporting hardware and maintenance issues to the Campus Copy Center and Ricoh. Works with library and ITS stakeholders to improve and promote Commons services, including printing, scanning, and desktop computing. Manages the guest printing card program. Works with the Director of Public Services on long-term planning for the Commons space and equipment. 

Participates in hiring, training, scheduling, and supervision of student staff. Works with the Public Services team to screen candidates and make hiring decisions. Assists with student employee training and staff information sessions. Works collaboratively with the Public Services team to review, evaluate, and revise student employee training and documentation. Coaches students when working on procedures and customer service. Assists with providing semesterly student evaluations and documents performance issues as needed.   

Qualifications

Previous library or customer-service work experience; familiarity with automated library system or similar system  (ExLibris Alma preferred); proficiency with computing and productivity software (word processing, spreadsheets etc.); understanding of software, hardware, and network troubleshooting basics, familiarity with Windows, macOS, iOS, and Chrome OS.

Ability to work a flexible schedule, as some evening, weekend and holiday shifts will be required; ability to work independently with a minimum of supervision and to follow through on assignments; willingness to work as part of a team.

Background in an academic library environment or librarianship preferred but not required. Supervisory experience, especially with students employees, preferred.

Excellent organizational and interpersonal communication skills; evidence of collegiality and ability to deliver excellent customer service experiences

Closing Statement

Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. Toward that end, it is essential that Brandeis be free from discrimination and harassment on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, military or veteran status or any other category protected by law (also known as membership in a "protected class").   ‚Äč

Full/Part Time

Full Time

Education

BA/BS

Salary

Closing Date

How to Apply

Apply at: https://brandeis.wd5.myworkdayjobs.com/Jobs/job/Brandeis---Waltham-Campus/Public-Services-Coordinator_R0002132

Posted

2020-02-03 |  Quick link to this job