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Borrower Services Staff/Collections, Framingham Public Library (Framingham)

37.5 hours/week; 2 nights per week, alternate Fridays and Saturdays 

Position Purpose:
 May perform duties at the Main Library, Branch Library, or Bookmobile as necessary.
 Nights and weekend hours may be required at the discretion of the Director.
 Works under the direction of the Supervisor of Borrower Services and/or the Branch Librarian.
 Greets patrons warmly and maintains a positive, flexible attitude and enthusiasm for service in
all aspects of work.
Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various
types of work that may be performed. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a logical assignment to the
 Provides positive public service. Resolves patron circulation problems; refers complex
problems to supervisor.
 Performs a variety of circulation duties, including patron registration, checking in and checking
out library materials, collecting overdue fines, and placing reserves. Maintains confidentiality
of patron records per Mass. General Laws.
 Does reader's advisory, performs secondary reference at the Information Desk and answers
location questions.
 Updates, retrieves and interprets data in the library's electronic systems.
 Works with Reference to facilitate ILL (Interlibrary Loan) transactions.
 Selects materials and maintains collections within set budget guidelines. May arrange delivery
of materials to nursing homes, or maintain portions of the collection (e.g., large print,
audiovisual, periodicals).
 Works closely with Friends of Framingham Public Library to oversee and manage condition and
content of the donations room to ensure room is emptied daily and kept orderly.
 May assist in facilitating programming and/or other special projects.
 Generates custom reports to facilitate management of library collections or the patron
 Facilitates interchange of materials between the Main Library and Branch.
 Assists supervisors in providing staff training.
 Participates in planning, setting up, and maintaining display of library materials.
 Performs various functions associated with maintenance of and access to the library
 May process foreign language deposit collections for circulation.
 May participates on committees or working groups, making recommendations for
improvements in service.
 May prepare and lead book discussions
 Performs other duties as assigned.


Education, Training and Experience:
 Bachelor’s Degree; 3-4 years public service including library experience, or any equivalent
combination of education and experience required.
 Ability to deal well with people, exercise good judgment, work well under pressure.
 Tact, diplomacy, flexibility
 Organizational skills
 Experience and comfort with computers
 Familiarity with Spanish or Portuguese desirable

Full/Part Time

Full Time




$19.16/hour - $26.16/hour; $37.372 - $51,015 annual

Closing Date

open until filled

How to Apply

Please visit our website:
The City of Framingham is an Affirmative Action Equal Opportunity Employer.


2020-03-06 |  Quick link to this job