Job Details

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Supervisor of Community and Outreach Services, Framingham Public Library (Framingham)

37.5 hours per week, two evenings and Friday/Saturday rotation

 Position Purpose:
The Framingham Public Library, a recognized leader in collaborative programming with a 53,000
sq. ft. Downtown Main Library a 17,000 sq. ft. branch library, and a Bookmobile, located 20 miles
west of Boston seeks a dynamic and energetic Supervisor of Community and Outreach Services
with the creativity, flexibility and enthusiasm for service to help the Library fulfill its mission as
the premier community resource for free inquiry, creative enrichment, and lifelong learning.
Works under the direction of the Director of Libraries and/or the Assistant Director of Libraries.
Promotes library services in the community through public relations and outreach activities.
Frequent contact with the public, community groups and other Library and City employees
requires the exercise of tact, diplomacy and flexibility.
Works at Main Library, the Branch Library, and/or the Bookmobile as needed.
Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various
types of work that may be performed. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a logical assignment to the
Provides positive public service. Plans, conducts, and coordinates extensive schedule of library
programs for adults, at the Main Library and the Branch Library, including cooperative
programming with community partners. Co-chairs Adult Programming Committee.
Coordinates Adventures in Lifelong Learning Program, a nationally recognized collaboration
between the Library and Framingham State University. Responsible for Library marketing and
messaging initiatives. Supervises and manages the graphic design team. Coordinates library public
relations efforts under the supervision of the Director or Assistant Director. Conducts outreach and
interacts with community groups to assess needs and promote services. Coordinates staff
outreach to agencies, organizations, and City departments. Coordinates library volunteer program
and supervises participants. Evaluates applicants for volunteer positions. Provides tours and
instructional sessions.
Participates in writing and administering outreach, programming, and community services grant
proposals. Coordinates homebound services.
As a department head, participates in Department Head meetings and assists in the formulation of
policies and procedures and in planning activities. Performs Reference Desk Duties. Provides
expert guidance, using print and automated sources, to patrons requesting information, thereby
promoting increased use of library resources. Stays current with developing technology as related
to reference services. Participates in Minuteman Library Network or other professional
committees. Develops and supervises special projects and performs other duties as required.
Updates, retrieves, and interprets data in the library's systems.


Education, Training and Experience:
 Master’s Degree in Library Science from an ALA accredited institution; three or more years of
library and supervisory experience; or any equivalent combination of education and
 Three years public service experience.
 Experience in library program planning and implementation.
 Good public speaking and writing and editing skills.
 Strong organizational and public service skills.
 Computer skills.
 Ability to work under pressure.
 Familiarity with collection development, specialized reference subject areas, and/or automated
sources preferred.
 Tact, diplomacy, flexibility.
 Familiarity with Spanish or Portuguese desirable.
Physical Requirements:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
Must be capable of supervising miscellaneous tools and office equipment relative to this
position which shall include, but may not be limited to: computers, copiers, fax machines and
calculators. Ability to move around the facility, walking, sitting, bending, climbing, kneeling,
carrying and stooping; Ability to use hand and finger motion with enough manual dexterity to
use computers and handle library items; Lift up to 40 pounds, or greater with assistance; and
perform other efforts as identified with normal library work. Communicate effectively with
others, orally and in writing.
Supervision Received: Works under the Director of Libraries or his/her designee.
Job Environment:
Work is performed primarily in an office environment with normal office noise and traffic.

Full/Part Time

Full Time




$29.52/hour - $40.29/hour; $57,569 - $78,582 annual

Closing Date

open until filled

How to Apply

Please visit our website:
The City of Framingham is an Affirmative Action Equal Opportunity Employer.


2020-03-06 |  Quick link to this job