Job Details

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Head of Community and Outreach Experience, Framingham Public Library (Framingham)

HOURS: 37.5 hours/week; 2 nights per week, Alternating Fridays and Saturdays

Position Purpose:
▪ Serves as the dynamic leader of Community and Outreach Experience for the Framingham
Public Library, the premier resource for free inquiry, creative enrichment, and lifelong learning.
▪ Promotes and provides exemplary customer service to a vibrant, multi-cultural population in
the City of Framingham.
▪ Exemplifies innovation, flexibility, collegiality and enthusiasm for all aspects of library customer
Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various
types of work that may be performed. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a logical assignment to the
▪ Has a broad array of responsibilities leading the Community and Outreach Experience for the
Framingham Public Library, and plans for and provides a warm, welcoming and accessible patron
experience for all library users. Assumes primary responsibility for promoting library services
through marketing, public relations, and outreach activities.
▪ Participate in Department Head meetings and Co-chair the Adult Programming Committee.
Coordinate the Adventures in Lifelong Learning Program, a nationally recognized collaboration
between the Library and Framingham State University.
▪ Promote and support a culture of collaboration and best practices among all library staff.
Actively contribute to the development of the Library Long Term Strategic Plan and the
achievement of its goals and activities.
▪ Supervise all aspects of Community and Outreach Experience, including planning, conducting
and coordinating extensive array of library programs for the Main Library and the Branch. Work
cooperatively with community groups on programming for the public.
▪ Responsible for Library marketing and messaging initiatives. Supervise and manage the graphic
design team for the Library. Coordinate public relations efforts under the supervision of the
Library Director and Assistant Library Director.
▪ Coordinate outreach services to city, local agencies, clubs and other organizations as required.
Interact with community groups to research and assess community needs and to promote
Library services.
▪ Coordinate Library volunteer program and supervise participants. Evaluate applicants for
volunteer positions.
▪ Provide tours and instructional sessions.
▪ Coordinate service to the homebound.
▪ Perform Reference Desk duties. Assists patrons in borrowing and using all library materials and
accessing digital resources. Gives directional information. Provides information on library
policies and procedures. Contributes to refinement of library policies and procedures as
▪ Participate in writing and administering outreach, programming and community services grant
▪ Create attractive displays to showcase and highlight library materials for patrons in all formats.
▪ Troubleshoot library’s automated equipment as necessary.
▪ Work in collaboration with other departments. Foster teamwork and partnership between
departments and among library staff. Welcomes staff suggestions and initiatives.
▪ View change as a welcome opportunity to review, assess and analyze library services. Freely
shares innovation, cost efficiencies and improvement suggestions with Library Administration.
▪ Is pro-active in bringing emerging technologies and visions for improvement and implementation
of service to the public. Stay abreast of developing technologies in patron services.
▪ Accurately collects and maintains library statistics as required for the ARIS report or requested
by Library Administration.
▪ Participates on Library committees and working groups, including Minuteman Library Network
Committees. Keeps up to date on library innovations and trends in service through professional
journals and profession development.
▪ Monitors safety of the library facility for employees and the public. Responds appropriately to
emergencies and keeps Library Administration informed of any problematic situation.
▪ Follows safe work practices.
▪ Performs related duties as assigned.
Supervision Received: Library Director, Assistant Library Director
Supervision Given: Up to 2 part time staff


Recommended Minimum Qualifications:
Education, Training and Experience:
▪ MLS from an ALA accredited institution. Three or more years’ experience in library services
preferred, or any equivalent combination of training and experience which provides the
following knowledge, ability and skills
▪ Familiarity with Spanish or Portuguese desirable
Knowledge, Ability and Skill:
Knowledge: Integrated Library Systems (ILS), Innovative Sierra preferred. Library automation
and technologies. Computers. Customer service. Collection development.
▪ Interact effectively with patrons. To work under pressure.
▪ Exhibit humor, tact, flexibility, and initiative.
▪ To learn new software and hardware quickly.
▪ Embrace change and contribute to the overall mission of the library.
Skill: Public speaking, writing and organizational skills. Programming and presentation. Graphic
Physical Requirements:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
▪ Work is performed mostly in an office setting; hand-eye coordination is necessary to operate
computers and various pieces of office equipment. Specific vision abilities required by this job
include close vision and the ability to adjust focus.
▪ While performing the duties of this job, the employee frequently is required to stand and talk
or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach
with hands and arms.
▪ The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, or crouch.
▪ The employee must occasionally lift and/or move up to 40 pounds.

Full/Part Time

Full Time




$59,308.08 - $80,956.20

Closing Date

open until filled

How to Apply

Please visit our website:
The City of Framingham is an Affirmative Action Equal Opportunity Employer.


2020-09-15 |  Quick link to this job