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Head of Borrower Services, Chelmsford Public Library (Chelmsford)

Head of Borrower Services – We are looking for a Department Head to oversee the Chelmsford Public Library Circulation Department and supervise 7-9 full and part-time employees. The Head of Borrower Services is part of the management team of the library and participates in strategic planning and policy making. It is a 37.5 hour Union position that includes one night per week and Saturday in a four week rotation.  This job includes health, dental and life insurance benefits and is represented by the Chelmsford Federation of Teachers, Local 3569.  The Town of Chelmsford is an EEO/AA Employer.


Qualities we are looking for include:

Customer service –You have the ability to deal with the good, the bad and especially the ugly. We need you to be consistent, calm and steady – always showing grace under pressure.

Technology aptitude – Maybe not quite Sheldon Cooper level but we need you to hit the ground running. You should be comfortable learning new software and applications and teaching these skills to others.

ILS troubleshooting experience – You will be a key person for our ILS – you need to be comfortable working with and training people on a variety of library systems. Experience with Symphony would be music to our ears

Big reader and recommender – You are the kind of person who sits next to someone on a plane and they come home with a list of must-reads, you love sharing your last favorite book

Bridge-builder – You are a team builder and eager to combine talents across departments. You ask for advice and work collaboratively on solutions

Philosophy – Your ideal library believes this: “People Come First - We take time with you, listen to your thoughts and strive to fulfill your informational, recreational, and literary requests. We are welcoming, accepting, and compassionate. We value all members of our diverse community and are respectful of your ideas and opinions.”  

Education and Training:

Minimum of three years of experience in a public library
Master’s degree in Library Science required
Two years of supervisory experience recommended

Full/Part Time

Full Time




$56,462 to $80,254 in ten steps

Closing Date

November 27, 2020

How to Apply

Please send cover letter, resume and three references to Becky Herrmann, Library Director at - For fun, please be prepared to show your RA expertise by sharing a few of your favorite books, movies, music etc. Your choice.


2020-11-03 |  Quick link to this job