Job Details

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Support & Content Coordinator, Mount Holyoke College (South Hadley)

The Support & Content Coordinator is responsible for coordinating the delivery of high quality technology support and IT communications in a diverse academic technology landscape using various communications channels to empower users to take full advantage of the college technology environment.  The Support & Content Coordinator will combine practical experience with industry best practices and  champion a user-experience focused approach to excellence in service delivery.    Applying broad technical knowledge, proven troubleshooting approaches and knowledge management best practices to effectively and efficiently resolve (or prevent) technology issues, the incumbent will encourage teamwork, model collaboration and seek to continuously improve support processes, knowledge sharing, and end-user enablement.   The position reports to the Help Desk Manager.  As a key member of the CTMS organization, the incumbent will build and maintain strong internal and external working relationships, acting as a process champion, technology service advisor and providing insight to inform strategy and planning.  

Qualifications

Requires broad skills covering technology support, service delivery, customer service, communications, IT service management, knowledge management, desktop support, networking concepts, security fundamentals, and process improvement; proficiency providing customer-focused technology support to end users with varying levels of technical competency; 3-5 years of experience delivering technology support services in a diverse technology environment; proficiency supporting both Macs and PCs.

Full/Part Time

Full Time

Education

BA/BS

Salary

Closing Date

How to Apply

For more information about this position, and to apply, visit: https://jobs.mtholyoke.edu/index.cgi?&JA_m=JASDET&JA_s=994

Posted

2020-11-09 |  Quick link to this job