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Head of Circulation, Amesbury Public Library, Amesbury Public Library (Amesbury)

Job Summary:  The Head of Circulation provides supervision to the circulation department and oversees all circulation functions, interlibrary-loans, and network transfers on an automated library system. They will supervise a staff of 3 and be the leader for that department. This employee will be responsible for overseeing and participating in the circulation operations on a day to day basis. This employee will also coordinate and work with other department heads. Employee is required to perform all similar or related duties.

Supervision Required:   Under the general direction of the Library Director, and Assistant Director the Head of Circulation follows established department general rules, regulations, policies and procedures of the Amesbury Public Library.

The employee is expected to use experienced judgment to solve most problems of detail or unusual situations. Technical and policy problems or changes in procedures are discussed with the Director, but ordinarily the employee plans the work, lays it out and carries it through to completion independently and/or with the circulation department team.  

Supervisory Responsibility: The employee as a regular and continuing part of the job, is accountable for the quality and quantity of work done by department staff and assures the accomplishment of the assigned work in the prescribed manner. The employee also informs subordinates of organizational policies, goals and procedures.

Employee provides direct supervision over 2 (two) full-time and one (1) part-time employees who work at the same location.

Confidentiality and Accountability: The employee has regular access to a wide variety of confidential information, including library patron records and borrowing history in accordance with the State Public Records Law. The nature of the professional or technical work means that errors in analysis, techniques or recommendations would probably be difficult to detect. Consequences of errors, missed deadlines or poor judgment could result in excessive costs, delay of service delivery, or legal repercussions.

Work Environment:  The work environment involves everyday discomforts typical of library settings. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. The employee is required to lift, push or pull objects such as library materials and/or equipment. This position exists in a shared office environment with a need for cooperative interactions.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Receives oral and/or written direction from the library Director.
Attends regular library department head meetings.
Exhibits a commitment to customer service and possess excellent customer service skills.
Plans, coordinates and leads quarterly circulation department meetings.
Supervises the circulation of all library materials, including Library of Things, Museum Passes, etc.  
Oversees the registration of new library cards and the upkeep of patron accounts.
Oversees bills, overdue notices and related circulation billing.
Manages reports and statistics from MVLC for circulation and gives to the Library Director on a monthly basis.
Writes a monthly Department head report that is included in the trustee packet.
Communicates with MVLC and other circulation department heads on related circulation matters.
Attends meetings and trainings related to circulation duties.  
Oversees the Museum Pass program. This includes managing invoices and communications with the institutions and funding sources. .
Updates and keeps current the internal Circulation Manual. Shares any pertinent information with the department and other staff if needed.
Assists the Director with the application process and training of (2) student library pages.  Once hired pages are under the direct supervision of the Head of Circulation.
Responsible for payments received at the circulation desk.
Responsible for ensuring department staff are up to date and trained on all circulation functions if they change.
Must be able to shelve materials if needed. Knowledge of library classifications a must.
Provides some reader’s advisory.
Oversees and works with the delivery service. (Optima/MLS).
Responsible for budget, purchasing and collection development of one of the library collections.
Ensure all circulation staff promote and support the Library’s Long Range Plan as established by the Board of Trustees.
Assist in opening and closing building a required.

Work schedule: 35 hours a week, Monday-Friday (occasional nights may be required) and Saturdays on rotation.

Recommended Minimum Qualifications:

Education and Experience: Graduate of a four-year college with a Master’s degree in Library Science with one to three (1-3) years related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Previous supervisory experience (2-5 years) highly desirable. Experience working in a customer service environment highly desirable.           

Special Requirements:   Possess Certification in Librarianship from the Massachusetts Board of Library Commissioners.

Knowledge, Abilities and Skill

Knowledge:  Knowledge of standard practices, procedures and current trends in the provision of public library services; knowledge of information resources and operations; knowledge of trends and practices involving the management of libraries.

Microsoft Office 365, Experience with Symphony ILS, and Plymouth Rocket Suite a plus..

Abilities:  Ability to think critically and strategically; ability to interpret and explain library policies and procedures to the public.

Skill:  Strong organization, managerial and supervisory skills; proficient written and oral communication skills; effective interpersonal skills and tact in dealing with vendors, other departments, the media, and members of the public.


Minimum qualifications for this position are a Master’s Degree in Library Science with 1-3 years of related experience, including previous managerial experience.  Candidates for this position must also possess a Certificate in Librarianship from the Massachusetts Board of Library Commissioners.

Full/Part Time

Full Time




$26.37 per hour

Closing Date

Open until filled.

How to Apply

Please submit a letter of interest and resume for consideration to Alyssa Premo, Human Resources Office, City of Amesbury, 62 Friend Street, Amesbury, MA 01913 or via e-mail to This position remains open until filled, with priority given to those who respond by Friday, November 27, 2020.


2020-11-16 |  Quick link to this job