Job Details

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Head of Reference and Information Services, Haverhill Public Library (Haverhill)

This position is responsible for the operation of all aspects of the Reference and Information Services Department, including staff supervision, collection development, interlibrary loan services, and budget preparation and oversight.  In coordination with the Systems Administrator, the Head of Reference and Information Services plans and manages adult computer services and the introduction of new technologies and trains library visitors in the use of those technologies.  This position requires current knowledge of library trends and best practices. The primary focus of this position is to manage the Reference Department and its staff. The successful candidate will have the ability to manage many tasks at once, adapt on the fly, and make logical decisions. This is a leadership position within the library.

Supervision Received

Works under the supervision of the Library Director and Assistant Director

Supervision Exercised

Supervises professional and support staff in the Reference Services Department; oversees volunteers and pages assigned to the department; acts as de facto manager in absence of director and assistant director, supervises all subordinate staff when appropriate


Knowledge, Skills, and Desired Abilities

1.       Knowledge of print and electronic resources

2.       Interest in and familiarity with mobile technologies and their use in delivering services

3.       Knowledge of library trends and best practices

4.        Ability to meet people easily and get along well with others

5.       Ability to express one’s self clearly, concisely, and pleasantly in the English language in person, orally, and in writing

6.       Ability to learn new skills quickly

7.       Ability to work with MS Office products, both for internal library use and for patron instruction

8.       Ability to use new technologies, mobile devices, and social networking tools to communicate with library customers and colleagues

9.       Ability to manage situations in a busy, service-oriented environment with tact, courtesy, initiative, resourcefulness, and good judgment

10.   Ability to work cooperatively as a team member

11.   Ability to work independently with minimal supervision

12.   Ability to use, or quickly learn, ILS (Symphony) and facilitate staff and public use of the ILS/catalog

Minimum Qualifications

1.       Master of Library Science Degree from an ALA-accredited institution

2.       Three to five years experience in a public library administrative position, preferably Reference Services, managing both MLS and paraprofessional staff

3.       Demonstrated facility and experience with the Internet, electronic databases, Microsoft Office products, and integrated library systems

4.       Demonstrated facility and/or experience working with the public in a diverse urban environment

5.       Working knowledge of Spanish or Portuguese is a plus

Full/Part Time

Full Time




$47,824-56,102 (steps on City pay scale)

Closing Date

Open Until Filled, Priority Given to Applications Received by January 29, 2021

How to Apply

Please send resume and cover letter to: Sarah Moser, Director* Haverhill Public Library*

Do Not Call About This Job

HPL is currently open to the public 7 days a week (with COVID safety protocols in place and in compliance with Commonwealth guidelines), if hired you should be prepared to work in person with the general public.


2021-01-08 |  Quick link to this job