Job Details

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Information and Research Services Specialist/Branch, Framingham Public Library (Framingham)

HOURS: 20 hours/week; 2 nights per week, Alternating Fridays and Saturdays

 Position Purpose:
▪ Serves as a dynamic member of the Information and Research Services Department for the
Framingham Public Library, the premier resource for free inquiry, creative enrichment, and
lifelong learning.
▪ Promotes and provides exemplary customer service to a vibrant, multi-cultural population in
the city of Framingham.
▪ Exemplifies innovation, flexibility, collegiality and enthusiasm for all aspects of library customer
Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various
types of work that may be performed. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a logical assignment to the
▪ Has a broad array of responsibilities providing Information and Research Experience Services
for the McAuliffe Branch Library, and plans for and provides a warm, welcoming and accessible
patron experience for all library users.
▪ Provides expert guidance, using print and electronic resources, to patrons requesting
information, thereby promoting increased use of library resources. Assists patrons in borrowing
and using all library materials and accessing digital resources. Gives directional information.
Provides information on library policies and procedures. Contributes to refinement of library
policies and procedures as required.
▪ Promotes and supports a culture of collaboration and best practices among all library staff.
Actively contributes to the development of the Library Long Term Strategic Plan and the
achievement of its goals and activities.
▪ Promotes and provides exemplary customer service to staff and public.
▪ May perform a variety of circulation duties including patron registration, checking in and out of
library materials, collecting overdue fines and placing reserves. Maintains confidentiality of
patron records per library policy and Mass General Laws.
▪ Works with supervisors to develop specific sections of the collection and performs other
collection development duties as assigned.
▪ May prepare and lead book discussions.
▪ Refers patron issues to Library Administration as necessary.
▪ Creates attractive displays to showcase and highlight library materials for the public in all
▪ Troubleshoots library’s automated equipment as needed.
▪ Views change as a welcome opportunity to review, assess and analyze library services. Freely
shares innovation, cost efficiencies and improvement suggestions with Library Administration.
▪ Is pro-active in bringing emerging technologies and visions for improvement and implementation
of information and research services to the public.
▪ Accurately collects and maintains library statistics as required for the ARIS report or requested
by Library Administration.
▪ Participates on Library committees and working groups as directed.
▪ Keeps up to date on library innovations and trends in information and research services through
professional journals, professional development and networking.
▪ Monitors safety of the library facility for employees and the public. Responds appropriately to
emergencies and keeps Library Administration informed of any problematic situation.
▪ Follows safe work practices.
▪ Performs related duties as assigned.
Supervision Received: Head of Branch Experience – Head of Information and Research
Supervision Given: None


Recommended Minimum Qualifications:
Education, Training and Experience:
▪ MLS from an ALA accredited program preferred. One year public service experience and
completion of a course in library reference methodology or any equivalent combination of
education and experience.
▪ Familiarity with Spanish or Portuguese desirable
Knowledge, Ability and Skill:
Knowledge: Integrated Library Systems (ILS), Innovative Sierra preferred. Library automation
and technologies. Computers. Customer service.
▪ To work under pressure.
▪ Exhibit humor, tact, flexibility, and initiative.
▪ To learn new software and hardware quickly. Embrace change and contribute to the overall
mission of the library.
Skill: Writing and Organizational skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
▪ Work is performed mostly in an office setting; hand-eye coordination is necessary to operate
computers and various pieces of office equipment. Specific vision abilities required by this job
include close vision and the ability to adjust focus.
▪ While performing the duties of this job, the employee frequently is required to stand and talk
or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach
with hands and arms.
▪ The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, or crouch.
▪ The employee must occasionally lift and/or move up to 40 pounds. 

Full/Part Time

Part Time




$24.55 - $33.51 hourly

Closing Date

open until filled

How to Apply

Please visit our website:
The City of Framingham is an Affirmative Action Equal Opportunity Employer.


2021-01-22 |  Quick link to this job