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Patron Engagement and Digital Resources Librarian, David & Joyce Milne Public Library (Williamstown)

This a new position that focuses on providing in person and online services to a vibrant library community. Williamstown has the second highest circulation in the beautiful Berkshires. Seeking a team oriented individual to embrace new technologies and provide resources and current technology  to meet the needs of our users. 

The Patron Engagement & Digital Resources Librarian facilitates engagement with the Milne and its resources. This is a public-facing position that seeks to demonstrate the value of the library within our community and helps patrons maximize the benefits of their Milne Library cards.

Patron Engagement:

Develops content to promote library collections, services, programs and resources through multiple avenues (e-newsletter, Facebook, Youtube, website, etc.)
Writes & formats e-newsletter, communicating with library administration and staff to ensure the inclusion of timely information
Consults with library administration to craft clear & concise messaging for the public
Participates as a member of the Adult Programming Committee
Thinks critically about library services and identifies opportunities for innovation
Collaborates with administration to identify opportunities for outreach and partnerships to increase the library’s profile in the community and attract new cardholders
Performs readers’ advisory, including personalized book recommendation service & curated reading lists 
Stays up to date on library trends and issues, as well as current events, in order to keep the library and its messaging relevant
Pursues professional enrichment opportunities, including workshops, webinars, and national conferences

Digital Resources:

Educates patrons on the use of eResources and the OPAC via video tutorials & one-on-one instruction
Facilitates the expansion of digital collections (includes assessment and selective reduction of physical collections as the library transitions towards a new equilibrium of physical vs. digital resources)
Troubleshoots patron queries about eResources
Possesses a high level of technological skills.

Additional support of library operations:

Makes title selections as a member of the Collection Development team, with an emphasis on noteworthy books that have fallen through the cracks 
Provides support for reference and interlibrary loan functions 
Catalogs and processes new materials 
Provides customer service at the circulation desk up to 9 hours a week (placing holds, assisting with the OPAC, answering inquiries, etc.)
Curates reduced physical music/periodical collections (purchasing, cataloging, processing, weeding) and facilitates transition to digital content
Assists in troubleshooting public computers and printing service
An evening or Saturday might be required occasionally to host a special program or for staff coverage.



  ·   Ability to work well with the public, having excellent customer service skills.

     and willingness to work with other staff members in a team environment.

  ·  Excellent organizational, communication and writing skills.

·   Interested in reading and has a knowledge of literature. Excellent computer skills.

·   Masters in Library Science preferred.

·   Physical Requirements required to move around the facility, walk, sit, bend, climb, kneel, and carry.  Ability to operate a keyboard and other office equipment efficiently. Ability to move materials weighing up to 25 pounds from the floor. 

Salary and Hours

Current (COVID schedule) comprises 30 hours paid per week.  Hours include:

Monday-Tuesday 1:00 - 5:00

Wednesday 2:00-6:00 

Thursday 1:00-5:00 

Saturday rotation (every third per month) 10:30-2:30

Proposed hours - 

Mon- Friday 11:00-5:30

With  Saturday rotation (10:00-4:00)

Full/Part Time

Part Time




$18.00 per hour. 30 hours per week. Full benefit package.

Closing Date

April 23, 2021

How to Apply

Resume and cover letter must be RECEIVED BY April 23, 2021.

Contact: Pat McLeod, Library Director for more information. 413-458-5369 or


2021-04-01 |  Quick link to this job