Job Details

Library Technician, Rockland Memorial Library (Rockland)

Summary:
Performs all aspects of circulation services and technical services work. Works under the general supervision of the Library Director and under the direct supervision of the Circulation Chief and Library Director. Assists library users of all ages; uses own initiative to carry out recurring tasks; uses a level of technical judgment; understands, applies, and explains local library policies and network policies, procedures, and guidelines. Demonstrates strong customer service skills and is friendly, courteous and tactful with the public. Schedule is nineteen hours per week and will include some evening and Saturday hours.

Examples of Work:
Performs all aspects of circulation services using the library’s Integrated Library System (ILS), including charging/discharging library materials, searching, renewals, holds, processing reports, and other duties as assigned.
Monitors and updates records of materials and library users, resolving problems and complaints regularly, including the collection of fines and fees.
Assists library users in locating information and materials using the Online Patron Access Catalog (OPAC), digital collections, and other online services.
Assists library users with library equipment, such as photocopiers and microfilm readers.
Answers brief informational inquires by telephone and in person, referring in-depth questions to the Reference Librarian or other professional librarian on duty.
Packs/unpacks and processes daily interlibrary deliveries.
Performs a variety of technical services including processing books and other library materials. Monitors, sorts, and shelves library materials in alphanumerical order to provide optimum access.
Performs related duties such as compiling booklists, creating displays, and designing and producing signage and documents using the library’s word processing and other graphic software.
Open and closes building; sets alarm system.
May perform advanced work in an assigned area of specialization based on employee’s experience and the needs of the library.

Required Knowledge: High school education and two years of work experience in a library, or any combination of education and experience.
Responsibility: Works under the direct supervision of Circulation Chief and general supervision of Library Director, using own initiative to carry out recurring tasks. Complex problems are referred to supervisor on duty for resolution. Employee must recognize among a few situations and make decisions based on various choices.

Accountability: Work affects the accuracy and reliability of further processes and department services, both within the library and within a 28-member network. Employee is expected to use a high level of technical judgment.

Relationships: Constant contact with the general public of all ages to provide informational and assistance, to interpret department policy and network policy, or to respond to complaints or problems. Individual works alone some of the time in an environment with extensive public contact, including interacting with children and teenagers. A high level of tact and interpersonal skill is required. Ability to establish and maintain effective working relationships with coworkers in a team setting; willing to assist and support coworkers, contribute ideas, maintain flexibility, and adapt to a rapidly changing environment.

Management of Others: Work may include the occasional supervision of library volunteers.

Working Conditions: Work requires a high level of standing, walking, carrying and lifting books, other library materials, and boxes up to 25 pounds, pushing loaded book trucks, and operating a computer keyboard and barcode scanner. Work requires bending, stooping, and reaching. Use of stepstools to place and retrieve library materials from shelves is also involved. Environment involves everyday risks or discomforts which require normal safety precautions typical of public libraries. Frequent interruptions are typical.

Qualifications

Good keyboarding skills with moderate speed and excellent accuracy. A high level of computer competency including proficiency in Microsoft® Word and Excel. Excellent verbal, written, telephone, and interpersonal skills. Ability to maintain accuracy in work with highly detailed bibliographic and patron records. Ability to work with frequent interruptions. Ability to understand, apply, and explain local library and network policies, procedures, rules, regulations, and guidelines. Ability to work independently.

Full/Part Time

Part Time

Education

NA

Salary

The starting salary is $20.05 per hour and this position is not subject to any benefits.

Closing Date

Open until filled

How to Apply

A letter of interest and resume should be emailed to Stacy Callahan, Human Resources Director: scallahan@rockland-ma.gov.

Posted

2021-04-13 |  Quick link to this job