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Head of User Services, Kelley Library (Salem, NH)


Head of User Services

 General Statement of Duties: 

Performs professional and supervisory tasks at the Circulation Desk. The work is performed under the general direction of the Administration. General supervision is exercised over all Library Assistants and Part-Time Aides. The Head of User Services is expected to work 37.5 hours per week with occasional Saturdays and evening shifts. 

General Job Description

·         Supervisory Duties- Oversee the operation of the Circulation Desks and the automated library system 

·         Train all Circulation Assistants and Aides 

·         Perform performance reviews and provide feedback to staff

·         Maintain workflow at the Main Desk 

·         Provide direct public service at the Circulation Desk, including policy explanation, complaint resolution, problem solving, patron registration, fine collection and circulation of materials

·         Participate as a member of the library management team

·         Assist in writing circulation policies 

·         Assist in the hiring process of Library Assistants and Aides

·         Keep abreast of trends and technology in circulation services. Routinely evaluate procedures and recommend improvements and modifications

·         Library Materials Management - Manage the fiction, genres, DVD, audiobook and paperback collections; including weeding and shifting

·         Advise on the selection of Fiction, non-fiction material and DVD collections, 

·         Assist in the merchandising and marketing of physical collections. Oversees staff in their merchandising and marketing duties

·         Other Duties - Maintain the schedule for staffing the Circulation Desk and the Children’s Room

·         Prepare necessary reports and collect statistics as a guide for future planning

·         Attend library meetings and participate in professional activities 

·         Perform related duties and responsibilities as required


Required Knowledge, Skills, and Abilities: ability to supervise and mentor, ability to interpret community interests and needs, ability to develop systems and methods to get maximum use out of library materials and personnel; ability to meet and deal with people effectively; ability to foster a friendly and supportive attitude toward patrons and ability to foster cooperation among staff 

Physical Demands: The employee is frequently required to stand for a period of time and must occasionally lift and/or move up to 25 pounds 

ALA accredited MLS requested

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Full/Part Time

Full Time




Salary commensurate with experience, ranging from the mid to high $50’s. Excellent benefits. EOE

Closing Date

Review of applications begins 5/17/21.

How to Apply

Mail resume with cover letter and 3 references to:

Search Committee

Kelley Library

234 Main St.

Salem, NH 03079

Apply electronically to:


2021-04-22 |  Quick link to this job