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LIbrary Technician, Paul Pratt Memorial Library (Cohasset)

Come join our team of highly motivated and innovative professionals at the Paul Pratt Memorial Library in Cohasset, MA. 

Summary 

Position performs customer service functions for the library, including circulation and technical service work functions. Employee provides information and assistance to patrons, responding to customer inquiries, requests, and concerns. Position requires a thorough knowledge of library procedures, practices, and policies. Employee must be able to exercise good judgment and initiative, and to work both independently and as part of a team. 

Supervision 

Employee works under the direct supervision of the Library Director. The employee may supervise library pages and volunteers if no professional staff is available. 

Knowledge, Skills & Aptitudes: 

Excellent customer services skills including courtesy, tact and diplomacy are required for successful interactions with patrons and staff. 

Workflow and Responsibilities

The functions and duties listed below are reflective of typical duties currently required for this position. However, evolving technology and library work functions result in a work environment that is constantly in flux. Employee is expected to adjust to changes and additions to the work function responsibilities required for the successful operation of the circulation department and library operation. 

Distinguishing Characteristics

*Works under the direct supervision of the Library Director.
*Provides a welcoming, friendly, and helpful environment to all patrons while maintaining the library mission of providing equal access to all patrons, while enforcing Library Policies.
*Performs a variety of routine and well-defined duties which require the exercise judgment and initiative in assisting patrons and responding to requests.
*Enjoys frequent contact with the general public, requiring courtesy, tact, and patience in providing assistance to patrons.
*Must appreciate the importance of confidentiality and privacy of patron circulation records, personal patron information, and patron book selections.
*Moderate physical effort required in performing duties including lifting, carrying, and/or shelving books, under typical library conditions with minimal exposure to hazards.

Examples of Work

* Assists patrons at circulation desk, checking materials in and out, registering new patrons for library cards and Internet access, issues library cards and replaces lost cards, assists with holds and renewals, prepares and sends overdue notices, collects fines, resolves overdue and lost materials issues.
* Maintains working knowledge of multiple computer software and databases required to exercise daily duties, including, but not limited to: Workflows, ILL, ComCat, Open Office, Microsoft Office, Google Drive, assorted reference databases, the Paul Pratt Memorial Library home page, and the Internet.
* Assists patrons in utilizing the above-mentioned services.
* Receives daily transit, including unpacking, checking in, shelving books on hold shelf, and calling patrons to alert them that their materials have arrived.
* Provides reference assistance and readers advisory to library patrons.
* Assists in the processing of materials for shelving.
* Assists with specials projects.
* Prints morning, noon, and evening holds list, pull requested items and prepare them for transit to requesting libraries.
* Collects money for overdue fines, lost or damaged items, printing, sales of fundraising items for Friends, replacement of library cards, and occasional donations to the library.
* Answers telephone and assist patrons with holds, renewals, general reference, museum pass reservations, hours, program room, donations, directions, etc.
* Reserves and distribute Museum Passes.
* Cleans and repair damaged library media.
* Maintains copier and provide assistance to patrons with copying.
* Shelf reading assigned sections of library collection, shifting books, weeding, and blocking shelves for neatness.
* Monitors book drops.
* Assists in maintaining the cleanliness of the library: picking up trash, filling scrap paper and pencil supplies, keeping paper in all the printers and copiers, organizing furniture.
* Assist with library programs.


This position requires some evening and Saturday shift commitments with a 10% differential during those times. Sunday shifts Labor Day - Memorial Day are on a volunteer basis with pay at time and one half. 


Hourly wage increases by 2% on July 1, 2021. 

Qualifications

High School diploma required; Associates Degree preferred. Knowledge of library principles and procedures and technology skills preferred. 

Full/Part Time

Full Time

Education

NA

Salary

$20.57 - $27.99 hourly in 8 steps

Closing Date

How to Apply

Please send your cover letter, resume, and job application to HR@cohassetma.org with SUBJECT: Library Technician. Applications will be accepted until a suitable candidate has been selected.

Posted

2021-04-30 |  Quick link to this job