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Library Assistant (part time), Melrose Public Library (Melrose)

City of Melrose is an Equal Opportunity Employer.

One of Mayor Brodeur’s priorities is advancing diversity, equity, and inclusion in Melrose by cultivating a workforce where diverse perspectives are valued and where every employee can bring their best and most authentic selves to work. Here in Melrose, we are driven by the value of excellence and believe that everyone deserves the best service and access to resources, regardless of their race, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, veteran status, or personal experience. We embrace employees & candidates from these underrepresented groups to help make this vision a reality.

*No Residency Requirement*

The Melrose Public Library is a fast paced, community-oriented library with ever-changing, multiple priorities and demands. Acting as the Library’s front-line representative to the public, the Library Assistant works to directly and indirectly assist patrons.  Under the supervision of the applicable Department Heads, Library Assistant employees perform a variety of paraprofessional duties to ensure the efficient workflow of basic library services, with a strong emphasis on friendly customer service.  This position requires the ability to maintain a positive attitude, and an unflappable demeanor with a healthy dose of humor. The desired candidate will enjoy interacting directly with patrons of all ages and backgrounds, and be able to work at a busy service desk with grace and good cheer. Work is performed in accordance with established policies and accepted library practices and procedures.

Schedule: This position includes minimal regularly scheduled hours, plus variable substitute hours. Flexibility in the summer weeks is vital as hours will be assigned on a week to week basis. The regular schedule will vary from time to time based on the needs of the library, and may include days, evenings or weekends.

MAJOR DUTIES: (illustrative and not all inclusive)
1.      Provides customer service with tact, courtesy, cultural sensitivity and discretion in all dealings with patrons of all ages.  Takes telephone calls, answering questions when appropriate, referring others to proper authority.

2.      A strong commitment to excellent customer service and providing a welcoming environment is required.

3.      Accurately performs all aspects of library circulation work, including patron registration, material check-in and check-out, receiving fines, and placing holds. Contacts patrons for reserve books and ILL material as assigned.

4.      Responsible for maintaining the confidentiality of patron records. Understand and implement library policies and procedures in accordance with Massachusetts General Laws, Trustees of Melrose Public Library, and NOBLE policy.

5.      Provides Readers Advisory services to assist patrons in finding appropriate material.

6.      Informs Supervisor of incidents/ issues in a timely manner, assisting in resolution when appropriate.

7.      Position requires scheduling flexibility and ability to work as a fill-in employee on an as-needed basis.

8.      The essential functions or duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.


1.      Ability to provide flexible vacation/sick time coverage required; candidate must be able to respond to fill-in requests in a timely manner.

2.      Demonstrated experience in providing excellent customer service to co-workers and patrons with tact, courtesy, sensitivity and discretion in a busy, sometimes hectic environment.

3.      Demonstrated ability to work effectively with diverse constituencies and ensure a culturally relevant and sensitive approach.

4.      The position requires adaptability, diverse perspective and the ability to collaborate and appreciate other’s viewpoints.

5.      Ability to work independently as well as part of a team, following established policies and procedures.

6.      Familiarity with automated library systems a plus; ability to use work-specific databases required.

7.      Comfortable using and explaining modern technology. Ability to provide patrons assistance with the library’s public technology, such as printing, scanning and copying, as needed. 

8.      High School Degree or equivalent required.

9.      Ability to accept feedback and instruction from supervisor in a productive manner.

10.  Excellent oral communication skills.

11.  Physical Demands: Work is performed under typical public library conditions. Noise levels can be loud and library materials may be musty. The employee is required to sit, stand, walk, reach, hear, feel and talk; to lift objects up to 30 pounds; stand for prolonged times and operate computers and similar electronic equipment; climb stairs frequently, reach all library shelving with assistance of a step ladder, stand for prolonged periods of time, and have close, distance, and peripheral vision, depth perception and the ability to adjust focus.

Full/Part Time

Part Time





Closing Date

June 14, 2021

How to Apply

Please send letter of interest and resume by Monday, June 14, 2021 to Diane Wall, Assistant Director, Melrose Public Library via


2021-06-02 |  Quick link to this job