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Late Night Coordinator, Public Services, Brandeis University (Waltham)


LIB-Library Services - PM (Matthew Sheehy) 

Brandeis University seeks to hire a Public Services Late Night Coordinator in the Library - Public Services department.

Position Purpose:

Under the direction of the Director of Public Services, participates in the provision of high quality, user-focused experiences to library users at Brandeis. Coordinates daily operations of front-line library services, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight. Oversees the Information & Borrowing Desk and building operations during late night and weekend hours. Assists with oversight of the library's physical collections, including lost and missing books, collection inventory, and special projects.

Hours: Academic Year (39 weeks) Late-August - Mid-May, Sunday - Thursday 6pm-2am.

Essential & Other Functions:

Supervises services and operations at the Information & Borrowing desk and in the Commons that result in successful patron-focused experiences.
Coordinates and assists with user interactions including handling circulation functions, equipment and informational assistance, and oversight of building operations.
Communicates and enforces policies, participates in data collection and reporting, and maintains routine oversight of building operations and safety protocols to ensure the library maintains a safe and welcoming environment for users.
Answers user questions via phone and email.
Works with sensitive and confidential information and money.
Works collaboratively to develop improvements to policies and procedures resulting in better user experience.
Assists with other project
Participates in hiring, training, scheduling, and supervision of student staff.
Works with the Public Services team to screen candidates and make hiring decisions.
Assists with student employee training and staff information sessions.
Works collaboratively with the Public Services team to review, evaluate, and revise student employee training and documentation.
Coaches students when working on procedures and customer service.
Assists with providing semesterly student evaluations and documents performance issues as needed.
Manages building access and security during light night  and weekends hours.
Communicates and ensures respectful enforcement of policies, procedures, and rules while ensuring strong customer service and safety of users and staff.
Understands emergency procedures and works closely with Public Safety acting as the first responder to issues within the building.
Assists with oversight of the library's physical collections.
Provides guidance on stacks maintenance and assists with planning, executing, and evaluating stacks maintenance projects.
Assists with space planning for collection shifts. 
Works collaboratively with other Public Services staff to assign and monitor stack maintenance projects for student employees.
Works with liaisons to develop new displays and highlight collections.
Oversees the missing book process.
Coordinates regular searches for missing and  communicates with users about the status of missing materials.
Responsible for maintaining documentation about processes and workflows related to missing searches.
Provides staff training on these topics as necessary.
Occasionally evaluates workflows and makes adjustments as needed.
Other duties as assigned.

Position Requirements:

Bachelor's degree required
Previous library or customer-service work experience
Familiarity with automated library system or similar system; proficiency with computing and productivity software (word processing, spreadsheets etc.);
Excellent organizational and interpersonal communication skills
Willingness to work a flexible schedule; late evenings, weekends and some holidays required; hours subject to change during breaks
Ability to work independently with a minimum of supervision
Willingness to work as part of a team
Background in an academic library environment or librarianship preferred but not required.

Closing Statement

Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, ethnicity, caste, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or Massachusetts law.


Full/Part Time

Full Time




None given

Closing Date

How to Apply


2021-07-08 |  Quick link to this job