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Electronic Resources & Services Assistant, College of the Holy Cross (Worcester)


Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,000 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.

Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members--students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.


Oversees the electronic reserves service; including training faculty, staff, & students in the use, policies, procedures.  Knowledgeable about Federal copyright law ensuring compliance by Dinand Library.  Manages the Document Delivery and Retrieval service; fulfilling requests as well as drafting policies & procedures. Supports the electronic Content Strategist librarian in managing, maintaining, and providing access to print and electronic journals and databases.

Provide backup for Circulation, Stacks, and Interlibrary Loan service areas. Coordinate the support and maintenance for all library computers, printers, and technology.  Back up for room scheduling when the Library Operations Administrative Coordinator is unavailable.  Assist with special projects as needed.

Essential Functions:

Primary processor/handler of electronic reserve materials.  Trains faculty members in the use of and policies pertaining to electronic reserve services.  Utilizes appropriate hardware and software to optimize processing of electronic reserve materials.  
Manages library reserves copyright-related activities.  Knowledgeable of federal copyright law ensuring compliance by Dinand Library.  Monitors costs associated with copyright permissions to be in line with budget for copyright.  Maintains associated C/R documentation.  
Digitizes faculty reserve materials by scanning, linking, or uploading documents onto server then associates with the appropriate course.  Creates and maintains course pages; coordinates archiving course pages with Ed Tech.  Provides information regarding ERes to faculty and students upon request.
Manages the Document Delivery and Retrieval service, providing library owned/accessed material to faculty, students, and staff; maintains policies and procedures of service
Processes serials and electronic resources payments and tracks expenditures;
Resolves problems and financial discrepancies that arise from the acquisitions and invoicing process, i.e., orders received incomplete, charged/paid incorrectly;
Processes and maintains physical serial subscriptions including shelf management, claims and binding;
Maintains serial records in library catalog including orders, check-in, and holdings;
Maintains electronic subscriptions in the knowledgebase including updating status, holdings and links; 
Performs regular tests of subscribed electronic serial and database content; contacts vendors to resolve and correct e-resource access issues; 
Participates in gathering usage statistics and managing consortia, vendor, and publisher administrator sites;
Manages files for physical and electronic serials or database subscriptions and purchases.
Assists Circulation and Stacks areas.  Serves as secondary backup supervisor for the circulation & stacks departments.  Has thorough knowledge of circulation and stacks operations including check-out, check-in, reserve, payment of fines, shelving, etc.
Provides backup support for Interlibrary Loan; serving as courier among libraries when necessary.
Checks all public printers (4) and troubleshoots for problems throughout the day.
Monitors innovations in equipment and recommends upgrades and new purchases. 
Trains Evening/Weekend Supervisors and student assistants in routine maintenance issues.
Assists with special projects as needed.
Other duties as assigned.


High School diploma required; Bachelor's degree preferred
Excellent written and oral communication skills required
Proven competence with desktop software applications
Strong interpersonal and communication skills 
Ability to work independently as well as with a team 
Flexibility appropriate for a dynamic work setting
Strong customer service ethic required 
Experience working or volunteering in libraries preferred
Experience working with library content and software preferred
To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, College of the Holy Cross requires that all successful applicants show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted.  Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform Human Resources after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.


This position is classified as non-exempt level position for purposes of the federal wage and hour law.

This position is full-time and comes with benefits as described here. It is 35 hour per week, 52 weeks per year. 

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

A member of the Higher Education Consortium of Central Massachusetts (HECCMA).


Full/Part Time

Full Time



Salary Range

$25,000.00 - $40,000.00  / year

Salary Notes


Closing Date

How to Apply

To Apply go to:


2021-08-13 |  Quick link to this job