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Research Operations Coordinator, Goodwin Procter LLP (Boston)

As the Research Operations Coordinator you will assist with the provisioning of electronic research services, activation of new users’ subscriptions, ordering and processing of print materials for the firm and troubleshooting of reported access issues. You will also prepare Research Services orientation materials for new and lateral hires, assist with ordering attorney desk books and maintain corresponding system records for print and electronic resources.

What you do:

- Coordinates day-to-day access to electronic research services including assistance with authentication, username and password management and technical support. Maintains accurate and current record of electronic subscriptions status, licensing information and invoice payments.
- Prepares orientation materials for new and lateral hires, including lawyers, paralegals, court procedures, marketing and other administrative staff. Ensures that all print and electronic services are active and delivered by the new hires’ start dates.
- Performs daily serials functions; including check-in and new receipt processing, disseminating print and electronic subscription issues and maintaining accurate routing records.
- Monitor and proactively manage the core attorney desk book master list and ensures that desk books are distributed  accurately and efficiently to individual attorneys throughout the firm;  responsible for working with vendors and placing firm-wide office copy bulk orders when necessary to maximize available discounts.
- Researches and resolves vendor issues associated with incorrect shipments and lapsed subscriptions. Claims missing and delayed shipments when needed.
- Processes invoices for print and electronic services, including research databases. Reviews usage data download files to identify invalid charges and rectifies billing data for the firm’s client re-billing process.
- Assumes additional responsibilities as requested. 

Who you are:  

- Bachelor’s degree; Bachelor’s degree can be substituted for relevant experience in a special or academic library.
- 1-3 years of electronic resource management and operations experience preferred.
- Proficiency with computer systems and applications.
- Ability to effectively manage work to high quality standards, with a meticulous eye for detail. 
- Accountable, assumes responsibility for quality and timeliness of his/her work.
- Strong customer service orientation.
- Strong organizational skills, ability to prioritize and execute tasks, multitask and meet deadlines.
- Within scope of position, works independently using sound judgment. 
- Effective interpersonal, written and oral communication skills; ability to communicate effectively with all levels of the firm in a professional manner.
- Ability to work collaboratively with members of the Research Services department, administrative staff and attorneys at the firm.
- Technical aptitude with ability to quickly learn new systems and applications.
- Ability to operate a computer.
- Indoor office working environment.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

Qualifications

Full/Part Time

Full Time

Education

BA/BS

Salary Range

$50,000.00 - $56,000.00  / year

Closing Date

How to Apply

Applicants should apply through this external link: https://goodwinprocter.wd5.myworkdayjobs.com/External_Careers/job/Boston/Research-Operations-Coordinator_R01130-1

Posted

2021-08-13 |  Quick link to this job