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Branch Manager - Collins Branch, Cambridge Public Library, Collins Branch (Cambridge)

HOURS OF WORK:                              

The work week is 37.5 hours assigned in the best interest of the library, including evenings and a weekend

rotation. Approximately one day a week will be assigned at a main library service desk.  Candidates are

expected to have a flexible approach to hours and will be assigned hours and locations to meet the needs 

of the Department and the Library.  

UNION AFFILIATION:                          CPLSA, Local 4928  

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

The Branch Manager is a leadership position with responsibility for managing and training the Collins Branch staff, the day-to-day operation of the branch, and for developing effective programs and dynamic collections. Collaborates with the Manager of Branch Services to establish priorities, set goals, and initiate new services. Sets the tone for this service area to provide consistent, personal, accurate, helpful assistance to library users.   Delivers exceptional and engaging service to the public.  Manages branch services in a manner that supports overall goals of the Library and ensures that staff members offer the highest quality assistance to library users



·         Provides exceptional and engaging service to the public; resolves patron complaints/issues

·         Develops, implements, and evaluates services to meet the needs of the neighborhood

·         Directs all activities in the branch and supervises all staff assigned to the branch.  Prepares staff schedules and work assignments, ensuring that desk coverage is adequate and is assigned in the best interest of library service needs

·         Actively seeks, creates, and exploits outreach opportunities in the neighborhood to raise awareness of branch services and to deliver those services

·         Aids in the recruitment of new branch staff, serves on relevant search committees as requested, and trains new branch staff members, acquainting them with branch routines, and library procedures and policies

·         Evaluates staff performances annually and in consultation with the Manager of Branch Services, sets goals with staff for year

·         Works collaboratively with the Manager of Collection Services to select adult materials for the branch. Supervises the selection of children's materials with guidance from the Manager of Youth Services. Ensures the branch’s collections are varied in format, current, anticipate demand, effectively merchandized, and orderly and regularly weeded to ensure that the overall branch collection reflects the needs of the community

·         Manages the allocated branch budget responsibly with guidance from management

·         Performs reader's advisory and reference services for branch patrons

·         Supervises the planning of programming for youth and is responsible for creating adult programming such as films, story hours, lecture series, discussion groups and activities for the branch with guidance from appropriate managers

·         Provides strong leadership to display and to merchandize the collections, with a focus on new materials for maximum use, visibility, and accessibility

·         Works collaboratively to publicize branch events and services both in print and online; contributes high quality content to the library’s social media presence and effectively exploits the branch’s webpage

·         Performs functions related to circulation, including checkouts, check-ins, reserves, renewals, fine assessment and collection, and compilation of statistics

·         Provides leadership and supervision for circulation functions

·         Instructs patrons in the use of on-line catalog, e-resources, and all other patron technologies

·         Oversees the branch building and reports needed repairs and servicing.  Ensures cleanliness and good order in both public and staff areas

·         Prepares necessary reports

·         Fosters good public relations with schools and other agencies in the branch community to help them derive the full benefit from the services offered by the library. May represent the Branch at community events.

·         Functions as a member of the leadership team of the Library, attending regular department and branch meetings

·         Maintains a working knowledge of contemporary issues, trends, and technology in the library profession

·         Makes recommendations to improve services in light of new developments

·         May serve on committees which review and develop library policies and services

·         Troubleshoots equipment problems as needed; Operates audio-visual equipment in the presentation of library programs

·         Plans and implements exhibits and attends professional meetings

·         Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism.  

·         Any other duties required for the good of the Branch or the Library

 Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

Qualifications

MINIMUM REQUIREMENTS:  A bachelor's degree from a recognized college or university and a master's degree in library science from an accredited library school. At least three years of professional library experience in a public library setting (Circulation and/or reference preferred). Previous public library and supervisory experience desirable. In exceptional instances, specialized education, training, and/or experience may be substituted for part of the educational requirement.

KNOWLEDGE, SKILLS & ABILITIES:  

·         Strong customer service skills

·         Proven managerial skills to evaluate staff, set goals, implement progressive disciplinary action when needed, motivate, and maintain morale, provide direction, and support organizational goals

·         Thorough knowledge of popular adult materials

·         Thorough knowledge of borrower/circulation services

·         Ability to interpret community needs and interests, and to translate them into relevant library service

·         Ability to work effectively with a diverse population

·         Ability to handle multiple activities and interruptions at once

·         Ability to communicate effectively, patiently, and courteously with supervisors, Library Staff, City employees, and the public

·         Ability to remain calm and clear-headed at all times and especially in emergency situations

·         Ability to organize work, set priorities, use time effectively, work independently, and meet deadlines

·         Flexible generally and in emergency staffing situations

·         Punctuality and dependability

·         Broad background and knowledge of library techniques, bibliographic resources, and current literature

·         Necessary attributes:  resourcefulness, initiative, good memory, attention to detail, excellent problem-solving skills, maturity and decisiveness, excellent oral and written communication skills, commitment to outstanding customer service, commitment to teamwork within the library system, tact, patience

·         Familiarity with current computer technologies and interest in innovation

·         Ability to work with enthusiasm and initiative, a cheerful disposition, and a willingness to work positively, effectively, and harmoniously with others in a team model, assisting and supporting coworkers

WORK ENVIRONMENT: Works in assigned area, including office areas, training rooms, library locations, as necessary. Normal office exposure to noise, stress, and interruptions. Attends and participates in continuing educational programs designed to keep abreast of changes in profession.

RATE:                        $35.31 per hour to $40.34 per hour in five steps   

Full/Part Time

Full Time

Education

MLS/Masters

Salary Range

$35.31 - $40.34  / hour

Salary Notes

$35.31 per hour to $40.34 per hour in five steps

Closing Date

9/23/2021

How to Apply

APPLICATION PROCEDURE:  Internal applicants submit a job bidding form and 2 copies of both your resume and cover letter; external applicants submit both your resume and cover letter by 5 pm of the closing date via email to: employment@cambridgema.gov or to the Personnel Dept., Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312.  

THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.  WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOURAGED TO APPLY

Posted

2021-09-02 |  Quick link to this job