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Member Services Manager, Merrimack Valley Library Consortium (North Andover)

Are you an experienced, multi-talented librarian with a diverse skill set, looking for the opportunity to make an impact on our evolving profession? Come join our organization during a period of exciting transition and growth.

The Merrimack Valley Library Consortium (MVLC) is a member-driven library network serving 36 public libraries in the Merrimack Valley region of Massachusetts. We are seeking an exceptional candidate to assume the role of our newly created Member Services Manager position. As part of our leadership team, you will develop and oversee high-quality training, member support, project management and consulting services to MVLC libraries, and coordinate all communications and marketing across the Consortium. This new position will be instrumental as we evaluate our services, innovate, and move the organization into the future.

The ideal candidate for this role understands the varied needs of library patrons and the staff who serve them, and can connect with library staff members at all levels to address questions and resolve issues. Excellent communication and organizational skills will be required in order to coordinate and organize the collective efforts of MVLC staff to provide support for member library projects.

The Member Services Manager should have the marketing skills and experience needed to increase awareness of MVLC’s available services and products. 


- ALA accredited MLS
- Five years’ public library experience
- Excellent oral, written and interpersonal communication skills
- At least two years’ technical experience with automated systems or databases
- Demonstrated experience in marketing and social media practices
- Competence working in PC environment
- Knowledge of HTML, CSS and other Web design tools desirable
- Skills in Office 365 desirable
- Understanding of User-Friendly design techniques and philosophy desirable
- Proven customer service orientation
- Positive attitude and flexibility

Full/Part Time

Full Time



Salary Range

$70,415.00 - $93,765.00  / year

Salary Notes

Salary range represents a 10-step scale.

Closing Date

How to Apply

Full position description is available at

To apply please send resume and cover letter to Patty DiTullio, Executive Director, Merrimack Valley Library Consortium, 4 High Street, North Andover, MA, 01845; or by email to  

Applications will be accepted until position is filled.


2021-09-20 |  Quick link to this job