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Head of Circulation, Robbins Library (Arlington)

Join our leadership and manage a superbly dedicated, hard-working team in our busy and well-loved library. Arlington's Libraries consistently rank in the top ten statewide for annual circulation--and we're fine-free! Among qualities we hope to see in our new Head of Circulation: a steady and calm demeanor, great communication skills, patience, empathy, the ability to be flexible and learn new technologies, and a desire to keep staff engaged through cross-training and development opportunities.  


Works under the general supervision of the Library Director or Assistant Library Director. Performs responsible library duties requiring independent judgment and initiative; assignments are completed according to established procedures and departmental policies and standards.

Supervisory Responsibilities

Supervises five dedicated full-time and seven dedicated part-time library assistants, plus six part-time pages, and a pool of 10 to 14 on-call circulation assistants. Also coordinates volunteer staff: a pool of 25 to 30 adult volunteers and 5 to 7 students.

Essential Duties and Responsibilities

Oversees and schedules the operations and personnel of the circulation department, including registering new borrowers, checking out materials, administering museum passes, and maintaining complete and accurate records; performs all circulation desk duties.

Prepares department statistics, monthly and other periodic reports.

Plans, evaluates, recommends and implements approved policies, procedures, goals and objectives regarding circulation functions, including handling of reserves, department expenditures, overdue and lost materials and interchange procedures.

Responsible for the accounting of all money collected for fines and reserves; ensures that funds received are properly recorded and forwarded as required.

Responsible for planning, organizing and supervising activities of the group engaged in the circulation of materials on an automated system; directs, instructs, advises, assists and checks subordinates pertaining to schedules, methods, standards of performance, rules and regulations, and safety precautions; participates in the selection and training of staff; selects and trains pages; ensures that the circulation desk is adequately staffed.

Enforces and interprets library policies pertaining to circulation of materials and use of equipment; assists patrons in the use of library facilities and resources; answers inquiries on procedures in person and by email and telephone.

Attends and participates in a variety of conferences and other meetings; discusses developments, directives, and problems of mutual concern.  Serves as liaison to the Minuteman Library Network on matters related to Circulation, disseminates relevant information to library staff in other departments.

Regularly checks shelves to monitor shelving performed and ensure accuracy and timely operation; ensures that work areas and equipment are appropriately maintained.

Performs similar or related work as required, or as situation dictates.


Education and Experience

Bachelor's Degree; three years of professional library experience; experience in automated circulation management; supervisory experience; or an equivalent combination of education and experience.

Knowledge, Ability and Skill

Knowledge of library policies and procedures, including RFID circulation systems, periodical management and information technology. Thorough knowledge of circulation department operations. Broad knowledge of literature.

Ability to interact tactfully and appropriately with a diverse population of library patrons. Ability to work independently. Ability to learn computer operations and related library databases.  Ability to adapt to changing methodologies and standards in service delivery.  

Supervisory and organizational skills. Excellent computer skills. Project management skills. Excellent customer service skills. De-escalation skills. Demonstrated patience and creative problem solving skills. Oral and written communication skills.

Physical Requirements

The employee is frequently required to stand, walk, sit, speak, hear, use hands to repeatedly lift up to 40 lbs of bins, books and materials, use hands to operate equipment, climb, stoop, reach with hands and arms and move and push equipment and materials. Vision requirements include the ability to read routine documents and use a computer.

Full/Part Time

Full Time



Salary Range

$57,666.00 - $75,639.00  / year

Closing Date

October 29, 2021

How to Apply

Apply through the Town of Arlington site: 


2021-09-28 |  Quick link to this job