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Head of Branch Experience, Framingham Public Library (Framingham)

HOURS: 37.5 hours/week, 2 evenings per week, alternating Fridays/Saturdays

 The Framingham Public Library, a recognized leader in collaborative programming, located 20
 miles west of Boston with a 53,000 sq. ft. Downtown Main Library, a 17,000 sq. ft. branch library,
 and a Bookmobile, seeks a dynamic and energetic Head of Branch Experience with the creativity,
 flexibility, and enthusiasm to lead our McAuliffe Staff in delivering exceptional library services
 focused on access and equity.

Position Purpose:
 Serves as the dynamic leader of the McAuliffe Branch of the Framingham Public Library. Promotes
 and provides exemplary customer service to a vibrant, multi-cultural population in the city of
 Framingham, the premier resource for free inquiry, creative enrichment, and lifelong learning.
 Exemplifies innovation, flexibility, collegiality, and enthusiasm for all aspects of library customer
 service.

Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various
types of work that may be performed. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a logical assignment to the
position.)
▪ Has a broad array of responsibilities leading the McAuliffe Branch Library, and plans for and
provides a warm, welcoming, and accessible patron experience for all library users. Assumes
primary responsibility for all operations of McAuliffe Branch Library, including circulation,
reference, and children’s services.
▪ Has primary responsibility for and works in conjunction with Library Administration to plan,
organize, and supervise the maintenance of the McAuliffe Branch Library.
▪ Participates as an integral member of the Library Leadership Team, promotes and supports a
culture of collaboration and best practices among all library staff. Actively contributes to the
development of the Library Long Term Strategic Plan and the achievement of its goals and
activities.
▪ Supervise all aspects of McAuliffe Branch Library services, including assisting in the hiring,
training, evaluating, and scheduling of employees. Promotes and provides exemplary customer
service to staff and public. Supervises and trains employees in the use of the integrated library
software system and to provide excellent customer service. Trains staff to protect confidentiality
of patron records according to library policy and Mass General Law. Leads and mentors staff to
provide a team based, customer focused and enthusiastic patron experience. Promotes
professional advancement and continuing education opportunities for staff as available. 
▪ Works in collaboration with other departments to develop a flexible, adaptive staff scheduling
process that ensures proper coverage and support for library activities. Welcomes staff
suggestions and initiatives.
▪ Fosters teamwork and partnership between libraries and the Bookmobile, encouraging staff
collaboration.
▪ Views change as a welcome opportunity to review, assess, and analyze library services. Freely
shares innovation, cost efficiencies and improvement suggestions with Library Administration.
▪ Is pro-active in bringing emerging technologies and visions for improvement and implementation
of delivery services to the public.
▪ Acts as primary contact for patron concerns and responds in a positive and flexible manner.
Ensures accessibility of library services for all patrons. Refers issues to Library Administration as
required.
▪ Assists patrons in borrowing and using all library materials and accessing digital resources. Gives
directional information. Provides information on library policies and procedures. Contributes to
refinement of library policies and procedures as required.
▪ Participates in collection development and the maintenance of an attractive, current array of
library materials. Monitors and expends appropriate budget allocations for collection
development.
▪ Supervises library network transfers and the disbursement of items borrowed from other
libraries.
▪ Accurately collects and maintains library statistics as required for the ARIS report or requested
by Library Administration.
▪ Participates on Library committees and working groups. Meets monthly with McAuliffe Branch
Library staff. Meets monthly with Department Heads. Keeps up to date on library innovations
and trends through professional journals and professional development.
▪ Monitors safety of the library facility for employees and the public. Responds appropriately to
emergencies and keeps Library Administration informed of any problematic situation.
▪ Represents and promotes the McAuliffe Branch Library services to city, local, network and other
organizations as directed or required. Supervises and plans for outreach services to the
community.
▪ Collaborates with Head of Community and Outreach Experience to develop and provide adult
programming. May write grants to support Adult Programming.
▪ Follows safe work practices.
▪ Performs related duties as assigned.

Physical Requirements:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
▪ Work is performed mostly in an office setting; hand-eye coordination is necessary to operate
computers and various pieces of office equipment. Specific vision abilities required by this job
include close vision and the ability to adjust focus.
▪ While performing the duties of this job, the employee frequently is required to stand and talk
or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach
with hands and arms.
▪ The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, or crouch.
▪ The employee must occasionally lift and/or move up to 40 pounds.

Supervision:
Supervision Received: Library Director, Assistant Library Director
Supervision Given: Up to 15 full and part time staff

Job Environment:
Work is performed primarily in an office environment with normal office noise and traffic.

The City of Framingham is committed to the ongoing pursuit of strategic diversity initiatives that
help to position diversity, equity, and inclusion as central to municipality and community-wide
excellence in the City of Framingham. In doing so, Framingham strives for a city culture and
environment that fosters a true sense of belonging for all, provides opportunity for everyone to
participate equally and fully in the city, their communities and neighborhoods in ways that helps
to develop each individual's capacity to confidently and competently engage within and across
difference. Given an evolving national context and the richness in the demographic and linguistic
profile of our city, the City of Framingham has made a significant commitment to addressing and
enhancing its community climate, culture and multiplicity of service capabilities as a city. 

Qualifications

Education, Training and Experience:
Master’s Degree in Library Science from an ALA accredited institution; three to five (3-5) years
of library and supervisory experience; or any equivalent combination of education and
experience.

Knowledge, Ability and Skill:

Knowledge of:
▪ Integrated Library Systems (ILS), Innovative Sierra preferred
▪ Library procedures and supervisory practices, including database searching and interlibrary
loan
▪ Microsoft Office and Google Suite
▪ Materials selection and collection development best practices
▪ Emerging technology trends, especially as they pertain to library information and research

Ability to:
▪ Exhibit humor, tact, flexibility, and initiative
▪ Enthusiastically lead and motivate staff
▪ To learn new software and hardware quickly
▪ Embrace change and contribute to the overall mission of the library

Skill:
▪ Communication and organizational skills
▪ Familiarity with Spanish or Portuguese desirable

Full/Part Time

Full Time

Education

MLS/Masters

Salary Range

$66,671.00 - $76,542.00  / year

Closing Date

How to Apply

Please visit our website to apply: https://ess.framinghamma.gov/MSS/employmentopportunities/default.aspx

Posted

2021-09-29 |  Quick link to this job